• Operational responsibility included oversight of 200 employees and a $6.2 million annual budget. • Established and maintained appropriate systems, procedures and controls for the revenue and eligibility management of FHP’s Commercial, Medicare Risk, Medicaid, and Individual HMO products. • Significant achievements included re-engineering FHP’s Medicare Risk enrollment process resulting in a $1.5 million annual revenue increase; reducing commercial receivables by 42% within a six-month period; and eliminating a long-standing “Top 5” customer service complaint. • Senior management satisfaction with my performance led to nomination for FHP’s prestigious President’s Circle Award in July 1995.

• Responsible for facilitating the effectiveness of FHP’s Senior Vice Presidents through problem solving, monitoring and analyzing operating and financial reports, and serving as a liaison for the Senior Vice Presidents. • Involved in numerous special projects, including Management Incentive Compensation Plan, California 5-Year Strategic and Facilities Plan, Malpractice Process Review, Proposal for Corporate Organizational Structure, and Service Industry Review.• Performance and prior management experience led to promotion to Director of Membership Accounting.