Laura Batch Email & Phone Number

Newcastle Upon Tyne, United Kingdom

Responsible for organizing meetings, logistics, mailbox management and providing support to project managers for all projects for the DCEXEC Alcatel Lucent account. Accountable for collating KPI’s and ensuring that the customer contract is complied with. Duties: • Organizing and chairing daily and weekly meetings with project managers; analyzing key performance indicators (KPI’s) against set targets and scope. This helped ensure the project was delivered on time and within budget, ensuring additional revenue and rewards were received from the customer.• Liaising with the customer to inform them of any changes to the contractual documents contributing to a complex 5 year project being completed aligning with the customers’ expectations. • Ensured all 25 open projects were managed through PPMC and all Project Managers maintained their schedules in accordance with the programme expectations. This ensures project deadlines were monitored and delays that could jeopardise project closedown identified or avoided.• Maintained spillover log to ensure all projects were monitored and any risks to completion were captured and assessed. Worked with project managers to discuss action plans to minimize the impact to the overall project. Key skills and competencies:• Managing and organising meetings within a global team• Managing time effectively to ensure meetings are scheduled so individuals can attend despite their global location• Excellent communication skills strengthened through the support and guidance provided to project managers• Identify trends in data and report results to senior management

Newcastle Upon Tyne, United Kingdom

HP- Newcastle upon TyneUKI ASD CD Business Operation Analyst June 2014- February 2015Ensuring all staff are monitored and measured to align with company targets and business standards. Responsible producing accurate reports for senior management to aid financial forecasting and workforce management. Duties:• Responsible for collating, interpreting and presenting information to help support the Business Operations Capability as well as the wider Client Delivery Organisation; information collated and anlysed including absence tracking, overtime processing and individual performance • Maintenance of organisational material and management information, successfully aiding monthly and quarterly financial forecasting • Working alongside workforce management team and HR to drive performance and competiveness of the business by analyzing the effectiveness of the current workforce. Thus reducing overhead costs to the business and streamlining organizational structure. Key skills and competencies:• Analytical skills to ensure all reports produced were reviewed and shared with the most accurate and up to date information. • Constant review of process and organizational effectiveness• Ensure staff are aware of company targets and performance requirements

Responsible for managing a major customer account, processing orders using SAP ensuring that these were processed efficiently to enable the products to arrive on time at the highest quality. PrDuties:• Lead the implementation of stocked and stockless ordering and managed the process to improve lead times, resulting in more efficient and cost effective deliveries. • Creating, managing and analysing performance data including failed deliveries and stock discrepancies to aid reductions in profit losses and delayed payments.• Managing customer haulier’s by ensuring they have the capacity to collect and deliver stock at requested times on the shortest lead time and resolve any stock or delivery issues that may arise.• Arranging & chairing weekly team meetings, focusing on reduced lead time targets and stocked and stockless ordering achievements. • Liaise across all functions of the supply chain both internal and externally to provide an excellent service to the customer by delivering on time and meeting service level agreements. • Involved in recruitment, mentoring and training new staff.Key skills and competencies:• Excellent time keeping skills needed to adhere to strict daily cycle timings• Good track record of efficient decision making and possess excellent problem solving skills to deliver results within deadline achieving daily targets within complex business environment• Excellent written and verbal communication skills, enabling trust to be built both internally and with external customers. • Prioritise tasks and own workload ensuring deadlines are achieved • Identifying customers’ requirements and actively meeting requests; leading the implementation of stocked and stockless supply chain delivery process

Morpeth

• Delivery duties including checking the order, unpacking, sorting and hanging the stock efficiently and making sure the stock is on the floor for the customers for the same day. • I have developed excellent oral communication skills due to providing high levels of customer service such as asking customers exactly what they are looking for and making sure they leave the store satisfied.• Developed teamwork skills and greater enthusiasm to work as part of a team in a busy retail environment; each member of the team supports the others to ensure efficient customer service.• Worked as part of a team of twenty and learnt how to work together to create a professional and pleasant atmosphere so customers will return. • Promoted to a twelve hour contract due to the strong relationships I have built with senior members of staff developing confidence and excellent communication skills. • Established analytical and problem- solving skills through banking and if there are any errors in the figures finding out the reason why and find a solution showing I am reliable and trustworthy through the handling of cash. • Supervised and trained new staff, teaching them how to operate the tills and customer service on the fitting rooms.• Assigned to the task of dressing the mannequins in store using my initiative to create outfits customers potentially may buy.

Bachelor'S Degree, Business Administration And Management, General, First Class Honors

Activities and Societies: • Student Representative for the second year Business students where meeting are held to discuss and raise any.

Biology, Geography And English Literature, A- Levels

Activities and Societies: Studied Biology, English Literature, Geography and MathematicsAchieved A level Grades: Biology A Geograhy.

8* And 2 A, Gcse, Gcse'S

Activities and Societies: 8 A*'s 2 A's