• Led and coordinated a team of two direct reports across multiple US regions, overseeing operations and project execution in 19 diverse states, ensuring alignment with regional objectives, effective communication, and timely delivery of key initiatives• Supervised and prioritized daily tasks critical to the successful execution of the PC lifecycle project, ensuring all activities were completed on time and within scope, while maintaining high levels of efficiency and aligning with project timelines and objectives• Collaborated with cross-functional teams and key stakeholders to gather detailed requirements and critical data points, synthesizing diverse perspectives and insights to inform project planning and ensure alignment with business objectives• Acted as a liaison between departments and teams, facilitating clear and effective communication to ensure seamless collaboration, resolve potential issues, and align cross-functional efforts toward achieving organizational goals• Assessed and determined schedule requirements and lead times for upcoming events, planning months in advance to ensure all logistical needs were met and deadlines were adhered to, optimizing resources and preventing scheduling conflicts• Compiled and presented detailed reports for senior management, highlighting key project milestones, progress toward completion, and overall performance metrics, providing insights to inform decision-making and ensure alignment with strategic goals

*Started on contract through TEKsystems, converted to full time employee with Dell. Dell lost the contract and Ricoh took over. This entire time I was supporting BNSF Railway.• Built lists and workflows in SharePoint Designer to simplify and speed up daily processes as well as maintain various information databases needed to track inventory and process completion• Trained all new team members on various applications needed to perform daily tasks, as well as on proper processes and procedures• Worked with managers and other teams to improve processes• Managed an array of solutions addressing a range of business needs from order to deployment• Simultaneously manage multiple projects and deadlines to ensure timely and accurate completion• Collaborated with customers to define technology requirements• Led weekly milestone meetings with the project governance team and senior members of the client’s management team• Provide ongoing service and support to customers for deployed solutions• Troubleshoot minor ordering and support issues via telephone with end users and customers

Manage a team of up to 3 direct reports■ Count cash drawer at the beginning and end of each shift■ Clean store at end of each shift as well as ongoing light cleaning during shift■ Motivate team to make and surpass goals throughout the work day.