City Ave District has worked on key initiatives in the area including capital improvements, public safety, marketing, and work with key stakeholders and partners to bring vibrancy to this area.

Executive leadership role over a diverse portfolio of multifamily apartments and condos encompassing over 9,000 units across 61 communities. Reports directly to the president and takes complete ownership of maintaining control of company operations, administration, and reporting procedures. Has the distinct privilege of supporting and leading the teams and systems in place to maintain and grow the company while ensuring our team members, residents and stakeholders are well taken care of.

• Responsible for successfully managing all aspects of the multifamily management division of the organization • Creates and implements effective marketing strategies for brand new and stabilized class-A multifamily communities • Acts as human resources for 25+ full time team members• Determines rental rates, concessions and rentable item pricing to enhance Cross Properties competitive edge while seeking to push the ceiling in our market • Produces annual budgets for both new development and stabilized communities, including absorption schedules and capital improvement plans• Develops and maintains policies, procedures and workflows for all processes related to property management, training, and company-wide interdepartmental procedures • Develops job descriptions for all onsite positions • Recruiting, interviewing and onboarding of all onsite positions for eight class-A multifamily communities • Ensures and participates in the successful build out of Yardi Voyager, Yardi Rent Café and Yardi CRM for all sites • Responsible for the creation and maintenance of websites for each community through Yardi Rent Café including content, images, copy and design • Reviews lease documentation and revises as needed to comply with local, state and federal requirements regarding multifamily housing • Creates and implements training for onsite teams including on-boarding• Responsible for determining and implementing the set up of the management office including lease applications, resident files, site audits, configuration, emergency preparedness, etc. • Advises on decisions affecting the development of new construction, with the focus of ensuring the final product will command top revenue

Responsible for successfully building the multifamily management division from inception to actuality • Creates and implements effective marketing strategies for brand new and existing class-A multifamily communities • Produces annual budgets for both new development and stabilized communities • Develops policies, procedures and workflows for all processes related to property management, training, and company-wide interdepartmental procedures • Develops job descriptions for all onsite positions • Recruiting, interviewing and onboarding of all onsite positions for six class-A multifamily communities • Ensures and participates in the successful build out of Yardi Voyager, Yardi Rent Café and Yardi CRM for all sites • Responsible for the creation of websites for each community through Yardi Rent Café including content, images, copy and design • Reviews lease documentation and revises as needed to comply with local, state and federal requirements regarding multifamily housing • Creates and implements training for onsite teams • Responsible for determining and implementing the set up of the management office including lease applications, resident files, site audits, configuration, emergency preparedness, etc. • Advises on decisions affecting the development of new construction, with the focus of ensuring the final product will command top revenue

-Hyper-focused on ensuring teams set the tone for an exceptional customer experience, distinguishing the Greystar brand-Develops the annual budget(s) for the properties and oversees attainment of budgeted goals by analyzing and evaluating financial statements-Ensures that the portfolio and individual communities meet the established operational, financial, and business performance goals by inspecting properties, reviewing financial, market, and operational reports, and developing and implementing appropriate action plans to achieve results-Provides leadership to the team of community managers by interviewing, hiring, and training team members, and by managing their performance in accordance with company policies, values, and business practices-Promotes client satisfaction and retention through timely reporting and on-going communication about the performance of the properties-Reviews, analyzes, and interprets market data to identify emerging trends that may impact the performance of the portfolio, and works with the community managers and others to develop and implement market plans that drive occupancy and revenue growth-Ensures that the appearance and physical aspects of the properties meet established standards through routine site and safety inspections, and communicates concerns and requests for capital as needed to provide for the physical upkeep of each property in the portfolio-Coordinates work activities and services from vendors, consultants, and other contractors as needed by researching and identifying needs, negotiating contracts, monitoring progress, processing invoices, and ensuring open communication between consultants and Company project team members-Completes various human resources, financial, administrative, and other reports and analysis, and performs other duties as assigned or as necessary

-Provide input into the development of budget for the property by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports that establish historic and predict performance patterns.-Meet targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely manner, making financial bank deposits, and preparing and reviewing monthly financial statusreports.Approves and submits invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, ensuring validity of certificates of insurance,coding charges to appropriate Chart of Account codes, and managing communication between the vendor/contractor, accounting, and the client/owner as needed.-Oversee the lease enforcement process by making periodic apartment inspections, following proper notice requirements, evicting residents, and imposing and collecting late fees and other charges asallowable and stated in the terms of the lease.-Gather, analyze, and interpret current market and economic trend that may impact the property and implements short- and long-range marketing and leasing strategies to achieve the property’s occupancy and revenue goals.-Promote resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues. Ensure theproperty’s maintenance team members comply with the company’s standards with respect to responding and completing resident service requests.-Conducts regular property inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety,cleanliness, and general appearance and appeal.-Supervise property staff by interviewing, hiring and training employees, and manage their performance.

-Completed the daily transactions and tasks related to the financial operation of the community by collecting and posting rent, fees, and other payments, preparing daily bank deposits and reconciling bank accounts, preparing financial reports, and processing invoices and payables.-Operated the property management system (Yardi/OneSite) and completed transactions by entering all required fields correctly and by completing updates and back-ups to ensure the integrity of the system.-Reviewed resident files and accounting records to determine unpaid and/or late fees owed, communicated to residents regarding outstanding balances, implemented procedures for collecting on delinquencies, and enforced the lease to maximize revenue.-Reviewed and submited invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, obtaining community manager approval, coding charges to appropriate chart of account codes, and managing communication between the vendor/contractor, accounting, and the client/owner as needed.-Processed resident move-outs by reviewing lease terms and notice requirements, applying appropriate deposit and lease cancellation fees, if applicable, and processing the disposition in accordance with established procedures and legal requirements.-Acted as the on-site supervisor in the absence of the community manager by organizing and delegating daily work, coordinating maintenance and make-ready tasks with the maintenance supervisor, and managing the operation of the community in compliance with company policies, procedures, and business practices.

• Support Community Director by becoming familiar with all duties required • Experienced in the daily use of Yardi and Yieldstar revenue management systems • Audit of accounts and accurate pre-billing • Accurately posts all monies and payables within 24 hours • Collects delinquent accounts and attempts to recover all monies owed trough the implication and execution of a rent recovery plan • Processes deposit accounting and performs move out inspections • Capable of posting and filing invoices • Provides month end reports as requested • Perform all duties of Leasing Consultant (as listed below) • Other tasks completed as assigned

• Responsible for finding and developing qualified leads with the sole purpose of converting the lead to a long-term resident • Act as the first line of contact verbally and in person for all prospects, vendors, fellow employees, management executives and the public in general • Directly interact with residents on a daily basis insuring that their residency is an exceptional experience • Tour potential residents around the community • Attempt to sell apartment shown through new contacts and renewals of existing residents

• Develop and maintain professional relationships with past, current and potential clients • Handle any and all inquiries regarding special events • Tour guests interested in private parties • Draft and send requests for proposals to potential clients based on possible event options• Develop and implement marketing strategies to further develop banquet sales • Create, edit, print and distribute promotional marketing materials • Attend networking events for community organizations including the Main Line Chamber of Commerce, Valley Forge Convention & Visitors Bureau, and the National Association of Catering Executives with the intent of developing professional relationships with potential clients • Receive and process event deposits • Create and edit contracts based on clients' individualized selections • Insure that client experiences an exceptional and professional standard of service throughout their entire interaction with Georges' staff • Follow up events to insure the highest standards were achieved • Meet and exceed financial goals set for special event bookings

Aimed to maximize revenue through training staff on customer service techniques and goals for enhancing the guest experience, ensuring the probability of a return guest Responsible for managing guest count while strategically planning seating to ensure the highest guest satisfaction possible Successfully arranged floor plans to accommodate as many as 475 guests Directly supervised staff of 4-6 employees, assisted in supervision of 15-20 employees Member of the safety committee for Signature Restaurants, with the sole purpose of increasing safety awareness and accident prevention