Responsible for providing support throughout the entire lifecycle of escalated incidents, accessorials, and claims. Internal and external communication with carrier and customer groups. In charge of reporting overages, shortages, and damages to all the parties involved.

Accountable of supervising the work of assigned staff, delegate and review work assignments. Receive and respond to customer requests. Drive results aligned with stated goals for performance metrics, telephony metrics, utilization, productivity, attendance, and attrition. Develop, train, and manage team members.

Responsible for leading and supporting the tracking team with their day-to-day activities including managing the escalation of issues with the correct protocol assigned. Tasks included customer facing, ensure required work gets delivered, and deadlines met, follow-up with staff when required, provide process updates on request and reports.

Facilitating the shipment of products from one destination to another. Taking the necessary steps to avoid quality control problems. Managed activities throughout the order fulfillment and transportation cycle to ensure that the established deadlines were met.• Track and Trace Specialist:In charge of providing shipment status and flow for all the customers, internal and external in a timely and efficient manner. Always assuring to deliver a quality service in compliance with all the… Show more Facilitating the shipment of products from one destination to another. Taking the necessary steps to avoid quality control problems. Managed activities throughout the order fulfillment and transportation cycle to ensure that the established deadlines were met.• Track and Trace Specialist:In charge of providing shipment status and flow for all the customers, internal and external in a timely and efficient manner. Always assuring to deliver a quality service in compliance with all the current applicable regulations and laws, procedures, and company policies. Show less

• In charge of providing a resolution to the product and service problems by clarifying the customer ́s complaint. Defining the cause of the issue, finding an adjustment and following up to guarantee the resolution.• Managed large amounts of incoming calls.

• Established and adjusted selling prices by monitoring costs and competition.• Exceeded sales targets by 60% sucessfully managing our sales team.

• Generated, shared and responded to online reviews.• Networked and built trusting relationship with potential customers.

• Responsible for development of new projects within the "High Level Education Program" of Sucre, Colombia.• Assited to bridge the gap between the producers and the costumers.