As a Manager for Leads and Associates within NAB Complex Lending Solutions, I have been able to implement a framework and Operating Rhythm to position the team to achieve the Metrics that matter. I have been able to drive adoption of process improvements and best practices ensure our Strategic Ambition is brought to life. My strengths are: A proactive approach to identifying business/customer needs. I possess excellent interpersonal and professional skills. I am able to forge relationships with stakeholders and take ownership of any task and lead by example.