Laura Broxton Email and Phone Number
I am passionate about creating and delivering a seamless and superior experience for our treasured guests pre-cruise, using data-driven insights to ensure the customer journey is consistently built on to ensure excellence. I am a highly motivated, innovative and results-driven individual, with a keen eye for detail and a love for all things travel. I'm passionate about developing and implementing multi-channel strategies and developing cross-functional relationships with key stakeholders at all levels to drive optimum performance. A strong team player, I enjoy collaborating on projects and take pride in providing exceptional service to customers, partners and colleagues, always going above and beyond. A methodical and logical thinker, I enjoy using my problem-solving skills to tackle any challenges or conflicting demands that arise. A motivational and strong leader, I enjoy developing my team to help them achieve personal and professional goals. I am a flexible, positive, and highly driven person who consistently exceeds expectations and embodies a 'can-do' attitude. I thrive when working under pressure in fast-paced, dynamic environments, with the ability to effectively manage my time and prioritise my workload. I am always looking for a better way, embracing change and driving process improvements to innovate ways of working.
Fred. Olsen Cruise Lines
View- Website:
- fredolsencruises.com
- Employees:
- 526
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Trade Marketing ManagerFred. Olsen Cruise Lines Jun 2024 - PresentIpswich, England, United KingdomAs Trade Marketing Manager for Fred. Olsen Cruise Lines, I am responsible for developing, owning and implementing the b2b and b2c marketing strategy, driving the promotion of our brand and products through direct on board channels and key third-party trade partners. My role focuses on building and maintaining strong relationships with these partners to enhance their understanding and accurate promotion of our brand, maximising sales through indirect channels. I also support the Future Cruise Sales team on board by developing targeted marketing campaigns to drive direct sales.
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Pre-Arrival & Future Cruise Marketing ManagerFred. Olsen Cruise Lines Dec 2023 - Jun 2024Ipswich, England, United KingdomThe purpose of my role is to continue building a relationship with our guests once they have booked, helping them feel reassured about the choices they have made. I am responsible for the B2C communications strategy which generates excitement for our guests about their upcoming cruise. I am also responsible for the Future Cruise marketing strategy, supporting the on board Future Cruise Sales Team to drive on board bookings and generate revenue
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Pre-Arrival Marketing ManagerFred. Olsen Cruise Lines Jan 2022 - Jan 2024Ipswich, England, United KingdomI am responsible for developing and implementing the B2C communications strategy for our valued guests across the pre-departure journey. Working alongside key internal stakeholders and external creative partners at all touchpoints, I ensure all online and offline communications and tactics deliver the required key messages whilst aligning with the brand guidelines, tone of voice and overall business strategy.
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Sales & Marketing ManagerEvoke Systems Limited Nov 2019 - Jan 2022Norwich, United KingdomA highly motivated, innovative and methodical marketing manager, I was responsible for the sales and marketing processes at Evoke Systems, working with aviation clients worldwide. Evoke Systems provides trusted, commercial, innovative and scalable software solutions on the web and iPad exclusively to the aviation sector. Evoke's pioneering systems deliver compliance and critical analytical insights for their customers, allowing for improved operational efficiencies and cost benefits. -
Marketing ExecutiveCoplus Nov 2018 - Nov 2019Norwich, United KingdomActing as Brand Champion for the Coplus, I ensured all marketing collateral and messaging was in line with our brand identity, overseeing all internal and external communications across multi-channel campaigns. I liaised with key stakeholders at all levels, representing the marketing department at both internal meetings and external events and conferences. Working with sales and commercial teams, I created marketing communication strategies and campaigns, ensuring all literature complied with relevant industry regulations. I was responsible for the social media channels of the business, utilising PPC campaigns and organic content to drive brand recognition and increase engagement. -
Marketing Assistant & Pa To Senior DirectorsChaplin Farrant Limited Oct 2016 - Nov 2018Norwich, Norfolk, United KingdomI was responsible for dealing with complex administrative tasks, mostly commercially sensitive in nature, alongside undertaking PA duties for two Senior Directors. I was required to effectively manage my time and prioritise my workload with this role and other duties across marketing, business development and PR duties, frequently representing the company when liaising with customers, external agencies and the media. I was responsible for managing the social media channels and company websites, ensuring all content published was in line with brand guidelines and conveyed key messaging to enhance brand recognition and increase engagement. -
Cabin CrewBritish Airways May 2016 - Sep 2016London HeathrowAs Cabin Crew for British Airways, I ensured the safety and security of all customers and crew on board the aircraft, as well as providing exceptional customer service at all times to both internal and external customers. Teamwork was an essential part of this role, and I had to quickly and efficiently build rapport with colleagues on every flight to contribute to a positive working environment. Remaining calm under pressure, I was ready to adapt to changing situations, using my problem solving skills to find solutions to any issues that arose. -
Response InvestigatorSussex Police Mar 2014 - Apr 2016Crawley, West Sussex, United KingdomI was responsible for running my own caseload of investigations into criminal matters, interviewing suspects and witnesses, preparing documentation for court and liaising with external agencies to provide support where needed. I am PEACE Level 2 Advance Investigative Interviewing Suspect and Witness Accredited and was the lead for my section on Domestic Violence investigations, undertaking several training courses to provide information back to my colleagues on these sensitve matters. I was required to work according to PACE Regulations, and had to ensure that all policies and procedures were complied with throughout every investigation. I dealt with Fraud, Theft, Serious Assault, Domestic Violence, Domestic Abuse, Air Navigation Order and Public Order offences, seeing the case through from handover from attending officers to completion at Court, attending Court when required as the officer in the case to give evidence and assist the prosecution. -
Cabin CrewVirgin Atlantic Oct 2010 - Mar 2014London Heathrow Airport, England, United KingdomAs Cabin Crew for Virgin Atlantic, I took great pride in flying for this prestigious airline, ensuring that as the face of the business I was always immaculately presented and demonstrated the core values. Utilising a wide range of communication and organisational skills, my main responsibilities in this role were to provide first-class customer service and ensure customer and crew safety at all times. Although effective teamwork was of paramount importance, I was also required to work extremely well on my own, using my own initiative, incorporating my problem solving skills to resolve different issues that occurred using a methodical and logical approach. -
Cabin CrewEasyjet Jun 2009 - Sep 2010Luton, United Kingdom
Laura Broxton Skills
Laura Broxton Education Details
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Cim Level 6 Diploma In Professional Marketing -
Mini Mba In Marketing -
Certificate In Professional Digital Marketing
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Cim Level 3 Foundation Certificate In Marketing
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Btec Level 3 Diploma In Travel & Tourism -
Broadland High School, Hoveton, NorfolkGcse'S
Frequently Asked Questions about Laura Broxton
What company does Laura Broxton work for?
Laura Broxton works for Fred. Olsen Cruise Lines
What is Laura Broxton's role at the current company?
Laura Broxton's current role is Chartered Marketer | ACIM | Trade Marketing Manager at Fred. Olsen Cruise Lines.
What schools did Laura Broxton attend?
Laura Broxton attended Cambridge Marketing College, Marketing Week Mini Mba With Mark Ritson, Cambridge Marketing College, Cambridge Marketing College, City College Norwich, Broadland High School, Hoveton, Norfolk.
What skills is Laura Broxton known for?
Laura Broxton has skills like Customer Service, Microsoft Office, Teamwork, Social Media, Criminal Law, Criminal Justice, Intervieiwing, Police Administration, Police, Emergency Services, Indesign, Microsoft Word.
Who are Laura Broxton's colleagues?
Laura Broxton's colleagues are Felisberto Fernandes, Heather Peers, Badal Soni, Samrat Bhowmick, Bartosz Drozdziel, Blair Nugent, Rhan Saylo.
Not the Laura Broxton you were looking for?
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LAURA BROXTON
United Kingdom -
Laura Broxton
United Kingdom
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