• Sales figure analysis – monthly and annually • Customer data analysis for 300+ stockists across the UK and Europe• Account management • Stock management and order processing • Product promotion• Complaints handling• Trade show and event coordination • Shipping a freight across UK and Europe

• Stakeholder interaction in a complex and multi-site operation• Event Management and coordination• Ensuring essential staff security clearances are valid, approved and in date• Chairing the forum which provides the governance around flexible working and transfer requests for a workforce of 1,200 employees• People data analysis for 1,200 employees, ensuring information remains accurate and up-to-date• Ensuring policies and procedures are adhered to and any non-compliance is identified and rectified• Administering financial expenses for employees (SAP ecc trained)• Data extraction and decision making relating to recruitment forecasting• Maintaining accurate knowledge to support decisions and organisational changes• Process analysis to ensure compliance with GDPR guidelines• Adhere to deadlines • Ensure KPI targets are met and maintained

• Customer interaction with Social Services and service users• Data analysis • Purchasing • Processing payroll accounts • Organise and oversee the phones and systems of other branches• Scheduling rota’s• Building customers profiles in a sensitive and confidential manner• Organising compulsory and additional training for staff• Managing the office single-handedly

• Acting up as Duty Manager with responsibility for the building, facilities and staff in the absence of senior management• Key holder to establishment• Managing customer complaints to resolution • Providing exceptional customer service• Stock taking on a monthly basis• Purchasing• Cash handling

• Acting Manager in the absence of owner• Approved key holder with responsibility for opening, closing and securing the premises • Financial reconciliation • Customer interaction• Managing bookings • Purchasing