With over 11 years of experience in the insurance industry, I am a passionate and professional insurance broker with extensive claim experience, who strives to provide exceptional service and solutions to my clients. I have a RIBO certification and expertise in underwriting and claims management, which enable me to assess risks, negotiate rates, and resolve issues efficiently and effectively. In my role as an insurance broker, I am responsible for attracting new business for the personal lines department, as well as maintaining and enhancing existing relationships with clients and insurance providers. I use my excellent communication and interpersonal skills to understand the client's insurance needs, educate them on the available options, and recommend the best coverage for their situation. I also process policy changes, renewals, cancellations, and new business on various company portals, ensuring accuracy and compliance with underwriting guidelines and office standards. Additionally, I am the office expert for any auto claims related questions or inquiries, and I handle complex and severe exposure claims with professionalism and empathy. Some of my achievements include increasing the client retention and excellent customer service. I also have extensive claim experience in both auto and accident benefits claims. I have experience in investigating, evaluating and settling claims, applying technical knowledge and human relations skills to effect fair and prompt disposal of cases and to contribute to a reduced loss ratio, adjusting reserves or providing reserve recommendations to ensure that reserve activities are consistent with corporate policies, pay and process claims within my designated authority level, enter claim payments, reserves, and new claims on the computer system, inputting concise yet sufficient file documentation, contacting or interview claimants, doctors, medical specialists, or employers to get additional information, resolving complex, severe exposure claims using high service oriented file handling.