Laura Caretti Email & Phone Number

Argentina

Buenos Aires Province, Argentina

- Manage the project lifecycle from beginning to end, oversee planning, estimating, scheduling, budgeting, goals, risk analysis and risk mitigation, scope management, cost control and business requirements analysis. Be the focal point of contact for Axialent Key Accounts. - Provide executive level interpersonal interaction (internal/external) and manage stakeholder expectations. - Team Management: plans and facilitates regular team activities, lead tasks. - Reports impeccable Client and Account information to Company Finance Team and other Stakeholders. - Partner closely with Stakeholders to manage project deliverable expectations. - Participate in and lead progress status meetings at the operational and project management level. - Provide continuous feedback on project status, offering constructive options to ensure project tracks to original expectations.

Buenos Aires Province, Argentina

Create and develop project scope and schedules. Plan and assign resources to associated tasks and deliverables. Identify project’s stakeholders. • Manage resources, communications, and cost management of projects/programs.• Create project organization structure including identification of key project team members and their roles • Measure project performance using appropriate tools and techniques, identify and quantify any variances, perform any required corrective actions, and communicate to all stakeholders• Demonstrate business skills with the ability to effectively negotiate priorities across multiple groups/teams• Manage changes to the project scope, schedule, and costs to keep the project plan accurate, updated, reflective of authorized project changes as defined in the change management plan, and facilitate customer acceptance• Identify high-level risks, assumptions, and constraints and implement approved actions and workarounds to mitigate project’s risks• Communicate any roadblocks to leadership • Asses and implement solutions to obstacles/challenges throughout the course of the project• Facilitate solutions across portfolio of projects, leveraging experiences and lessons learned• Develop and maintains relationships with stakeholders beyond IT Services, including (but not limited to) Finance, Communications and Legal to cover any all-potential downstream implications of the project• Improve team performance by building team cohesiveness, leading, mentoring, training, and motivating to facilitate cooperation among the team

Buenos Aires Province, Argentina

• Create and develop project scope and schedules. Plan and assign resources to associated tasks and deliverables. Identify project’s stakeholders. • Manage resources, communications, and cost management of projects/programs.• Create project organization structure including identification of key project team members and their roles • Measure project performance using appropriate tools and techniques, identify and quantify any variances, perform any required corrective actions, and communicate to all stakeholders• Demonstrate business skills with the ability to effectively negotiate priorities across multiple groups/teams• Manage changes to the project scope, schedule, and costs to keep the project plan accurate, updated, reflective of authorized project changes as defined in the change management plan, and facilitate customer acceptance• Identify high-level risks, assumptions, and constraints and implement approved actions and workarounds to mitigate project’s risks• Communicate any roadblocks to leadership • Asses and implement solutions to obstacles/challenges throughout the course of the project• Facilitate solutions across portfolio of projects, leveraging experiences and lessons learned• Develop and maintains relationships with stakeholders beyond IT Services, including (but not limited to) Finance, Communications and Legal to cover any all-potential downstream implications of the project• Improve team performance by building team cohesiveness, leading, mentoring, training, and motivating to facilitate cooperation among the team

• Develop of project plan that meets expectations for timeliness, accuracy, and completeness on workstream or program. • Ensure customer satisfaction and professional client interactions through seamless delivery • Manage large projects or a significant work-stream • Create project plan, lead project team in the monitoring of costs, schedule, and performance of component projects, while working to ensure overall success of the program.• Communicate with key stakeholders on the project status regarding forecast, completion rates, variances, billings and backlog on projects.• Status report creation and distribution to key stakeholders and leaders. • Primary point of contact for internal clients information and updates• Work with capturing and follow up on RAIDs for completion and closure. • Guarantee quality assurance oversight for project.• Keep communication flowing honestly and constantly to ensure all risks are well known and decisions are made with all information neededCoordinate and work close with worsktream leads and dev scrum masters.- SAP ERP-JIRA and JIRA Dashboards-Microsoft Project- PMI and PMP courses completed

Buenos Aires, Provincia De Buenos Aires, Argentina

-KPI's creation for the Latam's operational renewals team- Manage the team thru activities like: a. Renewal opportunities and quote's creation in SAP and SFDC;b. Monthly generation for automatic renewals, to ensure monthly revenue is accurate;c. Analysis of existing data for maintenance and reduction of errors in the renewal processes;d. Ticket's follow-up for prompt resolution of problems and compliance with the team's SLAs.- Participation in internal projects to ensure that BAU processes continues without interruption- Continuous search for improvement within the team to reduce the risks that may exist- Creation of dashboards to monitor daily tasks.- Coach for the team, accompaniment, onboarding and training of new people.

Ciudad Autonoma De Buenos Aires

Responsible for analyzing internal company's processes to propose improvements in them.Analysis of internal user requirements for system changes. SAP One Vision and SFDC S2E.User story writing and backlog prioritization as on this job I had a double role of BA and Product owner. Demos for any internal team with the "to be" solution in order to obtain feedbackEnd-to-end process reviewActive participation in UAT and end-user training.

Ciudad Autónoma De Buenos Aires

Proposal of improvement and new ideas gathered from customer's feedback from all Latam region. The e-readear works on web and app for phone or tablet. Collaboration all product lines related to e-reader platform. Including UI and UX for web and apps. Liaison for all Latam countries as to convey all needs in one person (Argentina, Uruguay, Chile, Paraguay)Product development on cross-selling for all digital books existing on the e-redear platform. Led commercial and finance teams in order to uncover the best solution including sales and royalties payout to authors, as their books were sold in different countries. Worked with Legal teams to review and amend existing contracts. Tested the Beta version on Android for the mobile app until I got promoted. Coordinate with the marketing team on customers working sessions and feedback. Use of agile methodologies for the development of new functionalities in the ProView application.

Coordinatination and facilitation of tasks for editorial teams.Documentation, creation, and improvement of processes.Analysis and monitoring of book's work plans.Responsible for all Latam region for Proview platform (e-reader) for Thomson Reuters. Including follow-up tasks for bug tickets or feature development. Link between the different countries of the region. Use of agile methodologies for the development of new functionalities in the ProView application.

Buenos Aires, Argentina

- Maintaining customer satisfaction through problem solving. Support for all of Argentina by telephone, social networks, email, legal documents- Partnership with Leagl team to ensure all evidence and facts were ready for their hearings - Managing a team of twenty (20) people- KPI's creation and follo-up- Collaboration with other areas on the customer to cash process in order to complete strategic plans and annual reviews.- Prepare and complete action plans. Implement standards of care.- Personalized attention to clients who requested to speak with a superior. Resolution of problems, follow-up of the case personally.- Re-structuring of the Customer Service team to form 2 specific service areas (Large Accounts and Standard Customers). Staff training and monitoring of objectives of each team- Random audits of the cases carried out by the team- Post-mortem reviews of significant cases to implement best practices.- Support for the change of SAP instances to achieve adoption and internalization of the entire team- Creation of follow-up panels in Salesforce S2E to monitor SLA compliance of different areas in addition to Customer Service

Buenos Aires, Argentina

Personalized customer service within Thomson Reuters. In parallel, telephone attention and answer of emails.Attention to queries through social networks (Facebook, Twitter) as support of the Marketing team. Giving them fatcs and information needed to reply to the queries. Publication of edicts.Report consolidation and creation for cases that came to from Legal team.Training clients for some of the company's online services products.Onboard new hires for the team. Attention and monitoring of special cases assigned by the supervisor.

Buenos Aires, Argentina

Incoming calls from customer that were interested on buying Sprint or Nextel cellphones based in the United States during the first nine months.From October 2007 to May 2010 I dedicated myself to being a Product trainer at first and then I switched to language facilitator for new hires, since the call center worked in English.

Worked on sales for Sprint cellphones

Agile Coach

Project Manager, Computer Programming, Specific Applications, Project Management Certificate

Abogada, Derecho Internacional Público

Licenciada En Abogacia, Derecho