Provides exceptional client service by greeting clients, scheduling appointments, and addressing individual needs, resulting in improved client satisfaction and repeat business.Maintains the cleanliness and organization of the lounge environment, ensuring a welcoming and hygienic space for clients, which contributes to positive client feedback and a well-maintained facility.Assists clients in identifying their needs and goals regarding contrast therapy, enhancing their experience and helping them achieve their wellness objectives.Coordinates with team members to manage daily operations efficiently, streamlining workflows and improving overall service delivery in a busy wellness setting.Utilizes strong communication skills to foster a friendly and professional atmosphere, building rapport with clients and creating a positive first impression.

- Planned and executed events to raise awareness about prevalent student health issues, collaborating with campus organizations and fellow peer educators to develop engaging initiatives.- Utilized social media to distribute health-related information and events to the student population, resulting in expanded channels for promoting educational materials

- Provided assistance and service to students and patrons, including opening and closing of the info desk, conducting library walkthroughs, and sorting, shifting, and stacking materials.- Checked books and other library materials in/out, including A.V. equipment, while addressing Wi-Fi, printing, database, and minor device issues through troubleshooting.- Received training in large poster printing for conferences and presentations, Pirate Card printing, and TexShare card issuance for patrons.

Student researcher through SCOPE (Summer Collaborative Opportunities and Experiences), studying the Effect of SB 3 on Ethnic Studies Classrooms in Texas High Schools, guided by Dr. Raquel Sáenz Ortiz.- Demonstrated expertise in qualitative research methods by designing survey and interview protocols, to gain insights into participants' perspectives.- Proficiently utilized qualitative data analysis software (MAXQDA) to collaboratively analyze and interpret interview data, and explore how legislation affected educators and their classroom.- Worked in collaboration with research team to delegate tasks and work in a timely manner.- Presented research findings at Critical Race Studies in Education Association 2022 conference (Edwardsville, IL) and the SU Research and Creative Works Symposium.**See Projects tab for more info**

- Assisted in coordinating and facilitating interlibrary loan services by efficiently borrowing and lending materials to/from partner libraries and meeting strict deadlines.- Handled packaging and shipping, incorporating best practices to prevent damage and ensure safe transit of interlibrary loan materials.

- Collaborated with staff on minimizing wait times and elevating customer experience- Leveraged communication bilingual ability to engage with diverse clientele, providing personalized recommendations, addressing menu inquiries, and fostering a welcoming atmosphere