• Operate 2 quality systems ISO 9001:2015 & AS9100 Rev D• Ensure each department have the relevant quality procedures and ensure training is provided• Address customer non-conformance reports, carry out 8D investigation and implement corrective & preventive action• Measure performance in relation to quality and delivery performance• Arrange training for all employees • Ensure calibration is carried out at the required frequency & under correct conditions • Maintain supplier register• Ensure IT maintenance and systems are maintained and operating efficiently• Operate Sage Accounts and Manufacture system• Working as part of a team to achieve SC21 awards

Assisting customers with their choice of glasses, advising on our lens options. Purchasing supplies.

Working as part of the Customer Services team This involved direct contact with customers, booking transport & tracking. Looking after key accounts.

• Receive customer orders by telephone or fax• Deal with customer complaints• Assist with purchase ledger and credit control