Laura Castillo García Email & Phone Number

With Computer Systems Engineering degree and a speciality in Process Reengineering from the Monterrey Institute of Technology and Higher Education, ITESM, and ITIL certification. Laura Castillo has been dedicated to customer service in business and IT consulting areas, collaborating with teams from Canada, United States, Mexico, Chile, Argentina, Germany and Brazil. She has contributed with her commercial work to companies such as Liverpool, Comercial Mexicana, Telcel, Bolsa Mexicana de Valores, Prosa, IBM, among others. And contributing with a growth of 80% of the business and consolidating the service level of IT service of the companies. Between 2001 and 2009 she worked as Business Advisor and Country Manager of IT consultancy in Sao Paulo, Brazil.With more than 25 years of experience on IT: Enterprise Process Management, Business Service Management, Business Process Management, IT Service Management, Business Intelligence and System Projects during their entire lifecycle -analysis, design, development, implementation, maintenance, planning and management. In addition, on outsourcing projects for Data Warehousing, Data Marts and Multidimensional databases, from the definition to the release. Laura Castillo is aimed at contributing to business growth and offering more complete and flexible portfolios to her clients.

Listed skills include Business Intelligence, It Service Management, Business Analytics, Strategic Planning, and 24 others.