Laura Cavanagh Email & Phone Number

Glasgow, Scotland, United Kingdom

Harley Street, London

• Responsible for the development and execution of the financial strategy to grow turnover of the Harley Street Clinic. • Leading B2B Meetings with new suppliers and contacts with the objective of launching new products and streamlining costs on current supply chain. • Liaised with Marketing Director to improve Brand Image in line with company strategy, including identifying trend growth, opportunities, PR bookings and events and revising social media strategy effectiveness. • Management responsibility of the Bookings Team and Patient Adviser Team – Including HR Management, Training and Development, Restructuring, Change Management and Recruitment.• Development of the Patient Pathway Processes and Service Experience within a premium Harley Street Clinic. • Responsible for liaising and developing key relationships with Doctors and Senior Surgeons to develop the Patient/Client Pathway.• Chairing business meetings between the Harley Street Clinic and Fitzroy Square Hospital Management Teams to develop and improve processes between the separate units whilst also reviewing cost control and the patient pathway. • Responsible for processes, implementation and improvement of the Booking and Payment procedures.

Carnaby Street

• Headhunted by peer to transform store from 'under-performing' to 'over-performing'. Achieved in Store revenue performance by significantly reducing the LY performance deficit before the end of the financial year • Restructured management team in a much stronger formation, including the appointment of two new Supervisors. Reviewed existing management team through coaching and performance plans and delivered a new focus of proactive customer service rather than reactive.• Reviewed Staff Deployment and Productivity levels. Restructured Staff Rotas and based on my findings implemented a recruitment drive to bring the team to full compliment. Set coaching and performance plans for each existing staff member. • Empowered and engaged management team with Head Office contacts to build 'Carnaby Street' customer persona including marketing, resulting in adapting carried stock lines more in alignment with persona profile

North London And East Anglia

• Overall responsibility for 19 Office stores, to drive the sales performance of this large geographical group whilst maintaining the brand image.• Recruitment and development of new management talent to the brand and retention of existing Management through coaching, listening, and implementing Performance Plans.• Effective self-planning of workload and movements to ensure prioritisation of large influential stores in the area. • Business planning and reporting weekly to influence key performance indicators of the area including EBITDA, P&L, Stock Control and Cost Controls.• Attendance to regional meetings, providing feedback, data and opinions which could improve Strategic Business processes and procedures such as the introduction of new technologies arriving into the stores. A key challenge being the imminent introduction of click and collect into the retail stores.

Oxford Street, London

• Acquired the responsibility of Store Manager of the flagship store on Oxford Street. The store needed a complete performance evaluation and business review with the objective of reforming the business to a financially stable flagship with a team and brand proposition that represented it’s Oxford Street status.• Performance managed a team which was not delivering brand or flagship attitude, service or productivity. Managed a large staff turnover across a 6-month period to create a new culture and environment that was a major influence in returning the store to a position which mirrored Office’s Brand expectations• Project lead on a major re-fit within the branch to modernise the store, this included planning of the temporary closure, redeploying and management of the team, liaising with Head Office departments on the project, the re-opening and launch of the store• Restructured the team to include specialist roles for example Visual Merchandisers. Oversaw the recruitment, implementation, and development of these roles.

London, England, United Kingdom

• First standalone store as a Store Manager in Central London - Responsible for delivering store operations and KPI’s through strong leadership, successful and informed delegation of tasks and procedure. Conveying clearly to the Store Team a vision on what makes a successful Flagship Store and my expectations as a leader• Invested in the Store Team through the introduction of specialised roles including Visual Merchandisers and Department Specialists. • Successfully turned sales growth into a positive finishing on +5% vs yearly sales in FY13/14 and on track for a second year of growth FY14/15• Managed and delivered high profile events in-store for Grazia and GQ Magazines in association with Carnaby Street. Highest Sale Value recorded by the company in a single day in one store on the summer Grazia Event.

London, United Kingdom

Westfield, Shepherd'S Bush, West London

Glasgow, Glasgow City, United Kingdom

East Kilbride, Scotland, United Kingdom

Oxford Street, Central London

Glasgow, Scotland, United Kingdom

Ba, Retailing And Retail Operations

Education record