Laura Chambers Email and Phone Number

• Elicited Functional and Non-Functional Requirements in collaboration with Stakeholders, Developers, and Software Testers ensuring clear objectives, Use Cases, and Acceptance Criteria Scenarios.• Documented Current Behavior and Future Behavior in process flows, matrices, diagrams, and other methods using MS Excel, MS Visio, Lucid Chart, Figma, Whiteboard, and others. • Produced and maintained Project Requirements and Business Process Artifacts, considering versioning, approvals, and review cycles in Azure DevOps, Jira, SharePoint, and other shared drive options.• Managed the User Acceptance Testing process from creation of the Test Plan through the gathering of the test results.• Served as the Point of Contact for all communications of large and small projects relaying project plans, status updates, risks and mitigation plans, upcoming activities, accomplishments, metrics, release notes, and more.• Managed Stakeholder and Development expectations during times of ambiguity through a stakeholder-advised prioritized Product Backlog and frequent communication to all.• Created Release Documentation based on the need of the release that accompanied all releases, large and small, including Release Notes, FAQs, User Guide Updates, Quick Start Guides, and all new User Guides.• Mentored and coached through servant-leadership others on the Team by bringing ideas to the Team and leading initiatives such as establishing the Team Knowledge Center, Templates, Standard Operating Procedures, and a Wiki.• Planned, Prepared, and Facilitated all Scrum Ceremonies, Daily Stand-Up, Sprint Review, Sprint Retrospective, and Sprint Planning.

• Elicited Functional and Non-Functional Requirements in collaboration with Stakeholders, Developers, and Software Testers ensuring clear objectives, Use Cases, and Acceptance Criteria Scenarios.• Developed and implemented time saving processes utilizing Azure Templates for Product Backlog Items that allowed the Scrum Team and our Customers to be more efficient.• Created Release Documentation based on the need of the release that accompanied releases, large and small, including Release Notes, FAQs, User Guide Updates, Quick Start Guides, and all new User Guides.• Established a formal mentorship curriculum and materials for employees interested in learning the Business Analyst role.• Mentored and led other members of the Business Analysis Team, Scrum Team, and others in the organization.• Planned and facilitated all Scrum Ceremonies, Daily Stand-Up, Sprint Review, Sprint Retrospective, and Sprint Planning.• Led the Integrations Scrum Team as Scrum Lead through successful completion of the project within the provided timeline by developing streamlined processes remain in use.

• Served as the Primary Application Analyst to ensure continued maintenance of the software.• Guided new clients through the on-boarding process including system configuration and training.• Served as the Client Success technical resource for clients and other members of the Client Success Team.• Prepared and managed software documentation; including Release Notes and Knowledge Base Articles.• Planned and performed manual Quality Assurance for bug fixes and new development.• Prepared performance metrics for the Client Success Team.

• Served as a full-service Quality Assurance Professional focusing on fulfilling the roles of Scrum Lead, Business Analyst, Manual Software Quality Analyst and Technical Writer for multiple clients.• Elicited functional requirements for User Story documentation of new and existing customer portal applications.• Planned and facilitated all Scrum Ceremonies as Scrum Lead.• Developed project artifacts, including User Stories, Test Cases, and Release Notes.

• Elicited Functional and Non-Functional Requirements in collaboration with Stakeholders ensuring clear objectives and requirements.• Served as liaison between the business and technical teams for a large hospital system.• Managed business and technical requirements for complex projects that incorporated medical, legal, and technological complexities.• Launched and maintained Key Performance Indicators and Visual Management for the team.• Created Standard Work for the Business Analysis team.• Mentored and coached fellow team members.

Instruct in the Paralegal Department for the Introduction to Paralegal Practice and Ethics CourseInstruct in the General Education Department for the Building Your Success Strategy Plan CourseInstruct in the Management Department for the Management Fundamentals CourseManager, Market Analysis and Reporting

Serve as Project Manager for the Analytics team to track all work in the department, communicate information to the business units, and manage the work load of each team memberDevelop and manage all of the reporting functions for the legal and litigation departmentsDevelop and manage key performance indicators and metrics, analytics reporting and process and procedure documentsPerform data analysis to determine patterns

Gathered and reported market intelligence information, financial reporting, project management.Managed Contract Management application.Created training materials for systems.Trained team members on process and contract management application.

Work within strict time lines to review and coordinate execution of contract agreements, non-disclosure agreements, amendments and addendums. Update and maintain the Contracts Database and generate reports for management.Supervise physical and electronic document retention for all US and Canadian contracts.Electronically track incoming and outgoing agreements, non-disclosure agreements, amendments and addendums. Assist the Executive team, Legal team and Sales team.