Laura Claxton Email and Phone Number

Supporting the activity of front-line salespeople, coordinating schedules and managing expectations. Monitoring delivery of key projects across Europe for the postal and e-commerce fulfilment sectors. Providing excellent customer service and carrying out any other administrative duties as required.

Provided leadership to a small research team, to deliver research projects in line with SLA's and client requirement. Prepared and assisted with the delivery of client presentations. Supported with strategy creation and process improvement. Admin duties including raising invoices, updating reports and systems, and delivering monthly operational board reports.

Maintained an excellent understanding of data screening processes, ensuring input data was correctly formatted and that results are returned to client specific standards, meeting tight turnaround times and adhering to GDPR rules. Provided support and training to others carrying out automated research and assisted senior colleagues with collating and presenting MI to support progress reviews, sales and process improvement.

Used databases to conduct investigative research to locate Next of Kin or legal representatives for deceased individuals. General administrative duties included post, filing, customer service, data presentation.