Laura Corsi Email & Phone Number

Ginevra, Svizzera

✔Review and processing of orders, returns, and exchanges; for fraudulent transactions, with a focus on communication and updates to the client.✔Assist in handling customer inquiries via the Christian Louboutin call center; support calls, emails, and live chats.✔Support the CL freestanding & pop-up stores' clients by managing their boutique calls within our corporate call center.✔Maintain product, policy, and systematic familiarity to provide strong customer responses on all topics from styling and sizing, to order confirmation or return status, and everything in between.✔Proactively seek opportunities to up sell, clientele, and infuse the CL selling ceremony into the customer experience.✔Notify manager and colleagues of any clerical issues found on the website and or client services issues, and communicate this regularly.✔Display creative problem-solving abilities in accommodating clients’ needs, while remaining in line with company policy and systematic capability.✔Offer knowledgeable and professional styling advice to customers with internal product knowledge and achieve personal sales targets by maximizing all customer contact opportunities.✔Assist with shipping exceptions, post purchase support, and any logistic needs on behalf of our clients, ensuring a positive and luxurious experience throughout.✔Confidently provide feedback on the eCommerce businesses to help drive sales growth and client retention.✔Support the eCommerce Ops team in the QA of content, site enhancements, and user experience – both BO and FO.✔Ensure all Salesforce activity is properly delegated and managed by oneself and the team; be an expert with the platform and report any issues or suggestions to your manager.✔Communicate company policy to customers when necessary; observe client confidentiality and company policies for data protection and security.✔Support in the training of new hires and/or interns.

Geneva, Switzerland

- Communicate company policy to customers as necessary and observe at all times client confidentiality and company policies for data protection and security- Build strong client relationships and client book and representing the Christian Louboutin brand image with all customer interactions- Ensure customer expectations are always exceeded- Customer inquiries (phone, email, social media):- Day-to-day management of any customer inquiries (phone and written communication) via call centers and emails- Ensured calls are handled efficiently at Christian Louboutin standards- Identify ways to personalize the experience for every customer, whenever possible- Demonstrate company writing styles and phone manner- Ensure to deliver and outstanding shopping experience to every customer contact, in all forms of communication; by telephone and written communication· Product awareness :- Offer knowledgeable and professional styling advice to customers and achieve sales by maximizing all customer contact opportunities- Liaise with appropriate boutique and / or other internal services over issues or queries raised by customers- Customer escalation:- Work with challenging customers in a professional and timely manner, resolving escalated customer complaints quickly and efficiently and turning a bad customer experience into an exceptionally positive one- Escalate any issues with recommended solutions to line manager and follow up with customer as needed

Geneva Area, Switzerland

Referring to the Operations Manager, main tasks are: - Update and develop the Leading Directory of all the MBA Leadership Development Programs used by 100 Top Business Schools (Harvard, INSEAD, Yale, IMD, MIT, etc.)- Update and develop the MBA Employers Directory on 1400 international companies (J&J, Siemens, Apple, L'Oreal etc.)- Update, develop and improve Jobs, Competitions and Country Guides directories.- Track statistics and analyse on the usage of our products.- Create hypothesis and develop intelligence meansCRM used: BasecampContract: Internship 80%

Brescia Area, Italy

• Issues product quotations basing on the technical specs given by the layout department • Manages the incoming and outgoing phone calls• Books travel solutions for managers (flight tickets, hotel, transfers from/to the airport)• Translates technical manuals and customers documents• Manages the issuing of visa for managers and customers• Participates to weekly sales meetings and issues written reports• Participates to fair trades and gives translating assistance when needed• Provides product, promotion, and pricing information by clarifying customer request; selecting appropriate information; forwarding information; answering questions• Maintains customer database by inputting customer profile and updates; preparing and distributing monthly reports.• Undertaking daily administrative tasks to ensure the functionality and coordination of the department’s activities• Supporting marketing executives in organizing various projects• Conducting market research and analyzing consumer rating reports/ questionnaires

Brescia Area, Italy

• Forwards samples by entering request; arranging shipment; notifying customer• Prepares sales presentations by compiling data; developing presentation formats and materials• Tracks sales expenses by tracking, consolidating, analyzing, and summarizing expenses; forwarding for reimbursement• Provides sales vs. projection results by preparing and forwarding sales tracking reports• Resolves order and inventory problems by investigating data and history; identifying alternate means for filling orders; notifying managers and customers.• Visits customers/external suppliers

Brescia Area, Italy

• Technical translation of mechanical and electrical manual from IT to ENG/DEU/SPA and vice versa• Assisting the customer from the budget quotation throughout the whole sales process• Maintains promotional database by inputting invoice and bill-back data.• Updates managers by consolidating, analyzing, and forwarding daily action summaries.• Resolves order and inventory problems by investigating data and history; identifying alternate means for filling orders; notifying managers and customers.• Resolves promotional allowance, rebate, and pricing discrepancies by researching promotion details and regular and special prices; forwarding resolution to managers.• Provides product, promotion, and pricing information by clarifying customer request; selecting appropriate information; forwarding information; answering questions.• Provides sales vs. projection results by preparing and forwarding sales tracking reports.• Forwards samples by entering request; arranging shipment; notifying customer.• Maintains customer database by inputting customer profile and updates; preparing and distributing monthly reports.• Prepares sales presentations by compiling data; developing presentation formats and materials.• Tracks sales expenses by tracking, consolidating, analyzing, and summarizing expenses; forwarding for reimbursement.• Updates job knowledge by participating in educational opportunities.• Accomplishes department and organization mission by completing related results as needed.

Bachelor'S Degree, Tourism And Travel Services Management

BUSINESS ECONOMICS * - 12 CFU GEOGRAPHY* - 6 CFU INFORMATICS* - 3 CFU ENGLISH LANGUAGE AND TRANSLATION * - 6 CFU SPANISH LANGUAGE - 3 CFU.

Corporate Finance Management

High School Diploma, Business Studies And Foreign Languages, 91/100

General Studies

Language Exchange in Canada