Laura Dahl Email & Phone Number

I manage around 300 accounts, partnering with teachers, principals, superintendents, counselors, curriculum directors, media specialists and/or tech directors to provide solutions for a successful school year where kids thrive and teachers succeed. Edmentum provides equity in education.I am responsible for securing renewals, growth and expansion.

Minneapolis, Minnesota, United States

www.womenofcustomersuccess.com

Santa Monica, California

• Serve in a multi-faceted, customer-facing role with responsibility for building and maintaining robust customer relationships to drive direct retail sales of personal care products.
• Apply strong skills in customer engagement and service to establish, grow, and maintain long-term customer relationships and secure upselling and cross-sales opportunities.
• Build, train, and manage a team of 20 brand advocates, providing coaching on sales and customer service as well as regulatory standards to ensure that clients were educated on the importance of safe beauty/personal.
• Plan and execute innovative strategies and programs to grow sales and strengthen client engagement, including establishing a presence on Facebook and Instagram with various activities such as games, online watch.

Minneapolis, Minnesota, United States

Minneapolis, Minnesota, United States

• Develop and implement personalized care plans for patients based on a comprehensive analysis of their healthcare requirements.
• Leverage strong interpersonal communication and relationship-building skills to build and maintain positive, trust-based relationships with inpatient and outpatient clients.
• Collaborate cross-functionally with rehab technicians and other professionals to drive continuous improvement in care delivery and customer service standards.

Minneapolis, MN

• Evaluated, developed, and implemented personalized care plans for patients in diverse inpatient hospital settings, including acute care, inpatient rehab, transitional care, and aquatic therapy.
• Conducted detailed analysis of clients’ progress and overall health and well-being to develop discharge plans and provide education and support to clients and their families.
• Trained and supervised rehab techs, physical therapy assistants, and students on clinical and customer relationship management best practices to ensure effective care delivery.
• Directed various in-services on rehab topics, with a primary focus on evidence-based solutions and knowledge gained from extensive clinical experience.
• Communicated with interdisciplinary teams and clients to effectively coordinate patient discharge and transition processes, ensuring a seamless experience that maximized customer satisfaction.

• Played a key leadership role with accountability for managing all sales, marketing, and customer engagement campaigns and events.
• Devised and implemented targeted, customer-oriented campaigns with compelling messaging and content in the lead-up to the event to engage students and parents.

Doctorate Of Physical Therapy, Physical Therapy/Therapist

Activities and Societies: Graduation Committee, APTA, Phillips Neighborhood Clinic, Diabetic Foot Clinic, Wheelchair Games, Special Olympics

Ryt-200, Yoga Teacher Training/Yoga Therapy

Bachelor Of Arts - Ba, Physiology, General

Minor in Management Cum Laude; Deans List; Leadership Scholarship