Represented the TurboTax brand and drove customer satisfaction through voice, chat, and email communications.• Promoted within two weeks to the identity and security team to handle escalated issues.• Managed inbound service calls professionally and served as first point of contact for clients.• Navigated multiple systems and tools and log relevant notes in Salesforce.• Trained team members on effective best practices and tips for handling high volume of inbound calls.

Entrusted with ensuring the wellbeing of children and managing childcare.• Managed the home and organize schedules and activities for the children.• Created, proposed, and executed routines, disciplinary systems, and learning programs.• Promoted the cognitive development of children respective to their ages.

Managed the establishment, listened to customer needs, and ensured high-quality customer service.• Managed a large volume of clients and teams.• Scheduled and led team meetings.• Communicated assertively with customers and team members.• Organized schedules and ensured the safety and health of employees.• Performed interviews and wrote reports.• Served as a liaison between upper management and employees.• Kept the business owner up-to-date and served as her right-hand woman.• Trained and onboarded new employees and led group training sessions.• Pushed specific products and facilitated sales.• Organized the workplace following strict food handling protocols.• Conducted high-quality work in short periods of time.• Demonstrated an understanding of coffee beverages, alcoholic beverages, foods, and monthly inventory.• Helped to produce business events.• Managed and demonstrated a thorough understanding of different styles of service.

Managed the establishment, listened to customer needs, and ensured high-quality customer service.• Managed invoices and payment systems.• Performed sales accounting and closed the register, teamwork, and organized the workplace following strict food handling protocols.• Communicated assertively with customers and team members.• Conducted high-quality work in short periods of time.• Demonstrated an understanding of coffee beverages, alcoholic beverages, foods, and daily inventory.

Managed the establishment, listened to customer needs, and ensured high-quality customer service.• Managed invoices and payment systems.• Performed sales accounting and closed the register, teamwork, and organized the workplace following strict food handling protocols.• Communicated assertively with customers and team members.• Conducted high-quality work in short periods of time.• Demonstrated an understanding of coffee beverages, alcoholic beverages, foods, and daily inventory.• Helped to produce business events.• Managed and demonstrated a thorough understanding of different styles of service.• Managed orders and payments over the phone and online.• Managed the list of deposits and closed business.• Managed personnel.

Listened to customer needs and ensured high-quality customer service.• Managed invoices and payment systems.• Updated product inventory.• Performed sales accounting and closed the register, teamwork, and organized the workplace.• Communicated assertively with customers and team members.• Conducted daily cash count.• Supported various inventory activities

Provided personalized product recommendations and conducted sales while ensuring high-quality customer service.• Sold paper and other miscellaneous products.• Ensured the proper opening and closing of the store.• Managed invoices and payment systems.• Performed sales accounting and closed the register.• Teamwork.• Organized the workplace.• Organized stock and merchandise according to inventory consolidation index and protocols.• Communicated assertively with customers and team members.• Supported inventory activities.