Laura Durso

Laura Durso Email and Phone Number

Technology Delivery Manager @ National Grid
Boston, MA, US
Laura Durso's Location
Greater Boston, United States, United States
Laura Durso's Contact Details

Laura Durso personal email

n/a

Laura Durso phone numbers

About Laura Durso

Laura Durso is a Technology Delivery Manager at National Grid.

Laura Durso's Current Company Details
National Grid

National Grid

View
Technology Delivery Manager
Boston, MA, US
Website:
nationalgrid.com
Employees:
16613
Laura Durso Work Experience Details
  • National Grid
    Technology Delivery Manager
    National Grid
    Boston, Ma, Us
  • National Grid
    Lead Project Manager, It Projects
    National Grid Sep 2022 - Present
    London, London, Gb
  • National Grid
    Sr. It Business Analyst - It Projects
    National Grid Nov 2020 - Sep 2022
    London, London, Gb
  • National Grid
    Epmo It Business Analyst
    National Grid Jun 2019 - Nov 2020
    London, London, Gb
  • Genesis
    Regional Manager, New England Field Service
    Genesis Jun 2009 - Jul 2018
    Kennett Square, Pa, Us
    Managed company-wide information systems projects, including installation and upgrade of network circuits, voice and data cabling, and equipment per individual project requirements, in addition to hardware and software upgradesLed staff of Sr. Technical Analysts responsible for technical support of New England Region, which included 115 nursing homes, 3 regional offices and 5 Rehab contract sites, across 6 statesSurveyed newly-acquired buildings to determine network and hardware needsTransitioned 70+ acquired buildings onto Genesis network which included installation of new circuits, cabling, routers, switches, wireless access points, desktop computers, laptops, printers, and tabletsCoordinated installation of voice and data cabling in buildings throughout company and worked with vendors to negotiate pricing for installationsMinimized downtime during installation and relocation of network racks by coordinating tasks with building administration, cable vendors, and internal departments to make sure work was completed efficiently and on timeIncreased end-user productivity by upgrading circuits in 50 buildings from 3M T1 bonded lines to higher speed fiber or coax, depending on availabilityEnsured IT assets were performing properly, and end users were operational by making sure equipment was repaired in a timely manner and systematically upgraded or replacedConfirmed day-to-day responsibilities of service requests were taken care of and problem tickets were resolved utilizing CRM software Oversaw and coordinated critical support issues, functioning as escalation point Maintained customer service standards and made sure Service Level Agreements were met Motivated and coached Field Services staff using performance management techniquesManaged asset inventory of spare desktops, laptops, printers, and parts for break-fix workMaintained asset database for New England region, comprised of 3,500+ desktop computers and laptops, and 500+ printers
  • Genesis
    New England Region, Field Service Supervisor
    Genesis Sep 2000 - Jun 2009
    Kennett Square, Pa, Us
    Supervised staff of Technical Analysts who provided on-site and remote support Determined service priorities and confirmed customer service expectations were metKept end-users operational by repairing upgrading, or replacing equipment in a timely manner Provided technical support for regional offices and senior management both on-site and through remote management softwareMaintained asset database for New England region, which consisted of 2,000+ desktop computers and laptops, and 400+ printers
  • Genesis
    Field Service Technical Analyst
    Genesis Mar 1997 - Sep 2000
    Kennett Square, Pa, Us
    Provided on-site support for 36 buildings located in a 3-state regionMaintained local networks, built and maintained local servers, and performed network administration dutiesMaintained computers and printers: performing equipment repairs and ordering and installing replacements when necessary

Laura Durso Education Details

  • Southern New Hampshire University
    Southern New Hampshire University
    General

Frequently Asked Questions about Laura Durso

What company does Laura Durso work for?

Laura Durso works for National Grid

What is Laura Durso's role at the current company?

Laura Durso's current role is Technology Delivery Manager.

What is Laura Durso's email address?

Laura Durso's email address is la****@****hcc.com

What is Laura Durso's direct phone number?

Laura Durso's direct phone number is +121565*****

What schools did Laura Durso attend?

Laura Durso attended Southern New Hampshire University.

Who are Laura Durso's colleagues?

Laura Durso's colleagues are Zoe Lightfoot, Kavya Channaiah, Bill Gilroy, Carl Pawlak, Jay P., Craig Costanzo, Christopher G..

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