Laura E. Croft Email & Phone Number

Canada

- Support the Director Of Broker Services Atlantic Region in everyday activities, including meeting scheduling and maintaining calendars and pulling monthly, annual and yearly reports. - Schedule, plan and coordinate all corporate events in the HRM region. Including client events, office social events and Holiday parties. Organized a 2000 person client eventat Discovery Centre. - Manage all Front Desk Coordinators in Nova Scotia, including, hiring and dismissal, vacation and sick coverage, execute monthly, quarterly and yearly professional development meetings.- Maintain all office calendars, schedule training, sales meetings and other events. Maintain consistent communication with staff and agents on upcoming events and increase overall attendance.

Halifax

- Scheduling appointments and managing calendars for the Marketing & Design Studio. Ensuring due dates and deadlines are met.- Coordinate communication with agents regarding specific design and marketing request. Confirming edits are made, projects were sent to printing and delivered to the correct office in a timely manner. .- Host training sessions and presentations on multiple department offerings and processes to staff and agents.- Manage relationships with third party vendors. Reviewing invoices and costs.

Halifax, Canada Area

•Acts as the main point of contact for clients. Responding to their questions, concerns and updating them frequently on the progress of their claim.•Obtained the ability to negotiate with clients on settlement offers and present evidence to back up reasoning.•Communicate with clients successfully by identifying their specific communication style to allow me to better meet their needs.•Consistently proves exceptional time management skills through completing all daily activities, while keeping up with all emails and voicemails from client. •Developed a keen eye for detail during each claim by making sure all conversations with clients are documented properly, required documents are uploaded, fault rules and ratings are stated and invoices to necessary parties are paid prior to closing.

Halifax, Canada Area

•Consistently provide legendary service to clients on every call, through provide them documents and information they need quickly. •Easily build strong and trusting relationships with clients, while still completing all required elements during each phone call. •Development strong abilities to work efficiently in a fast-paced environment during peak season period. •Demonstrate the ability to identify cross quote opportunities, while still staying within role.

Dartmouth, Nova Scotia, Canada

•Established a leadership role, and oversaw multiple staff members throughout the province while they planned and executed events. •Development strong written and verbal communication, while creating and maintaining steady communication channels with vendors.•Gained strong skilled in Adobe design programs such as, Photoshop, Illustrator, and InDesign, while creating a variety of promotional materials.•Displayed strong prioritizing skills, when assigned multiple tasks and responsibilities simultaneously.•Built strong relationships with vendors and Shelter management to ensure the success of each of the branches events. As well to maintain good relationships for future event.

Dartmouth, Nova Scotia

•Developed content for a variety of different social media campaigns such as Product of the Month, as well as weekly and monthly contests.•Created materials for multiple promotional and advertising campaigns, strategically designed to increase store awareness.•Collaborated with a local blogger to create content for the Local Traveler Wish List 2015.•Confidently worked independently communicating and coordinating events with each of the company’s five Brand Ambassadors.

Dartmouth, Nova Scotia

•Process payments, including cash, debit and credit.•Build positive rapport with clients by welcoming them to the store and answering any questions they may have.•Possess knowledge of athletic clothing and footwear to effectively sell products to meet client needs.

Eastern Passage, Nova Scotia

•Coordinated the station’s 10 day annual Radio-thon fundraiser which raised over $65,000; recruited and managed volunteers, collected 216 auction donations, total value of over $17,000.•Liaised with volunteers and business owners to collect donations and plan community events.•Refined public speaking skills by acting as Chair of the Radio-thon and reading on-air news and sports.•Planned and attended various community events; dances, festivals and conferences to increase Seaside’s presence in the community.•Built positive rapport with volunteers and listeners by attending events and communicating in-person and via email.

Dartmouth, Nova Scotia

•Effectively displayed ability to work and take on leadership role in a team environment while supervising shifts.•Demonstrated ability to work in a fast-paced environment when serving high volumes of customers.•Developed leadership skills while supervising several employees at one time.