Laura Rice Email & Phone Number

United Kingdom

London, England, United Kingdom

Coordinating and promoting City Flyer service excellence, managing high profile customer experience, working well under pressure, attention to detail, addressing and resolving difficult situations and customers queries.

Etihad Stadium Manchester

Managing and developing a team of front and back of house within the executive hospitality suite at Manchester City, match day meetings and briefings with Head Chefs, catering line managers, liaising with operations team, venue set up and match days enhancements, scrutinising table plans and reservations detail, menu planning, order of service, meeting clients special requests and dietary requirements, checking in on staff welfare, implementation of staff development plans and incentives, address staff conflict, promoting a happy and positive team to provide a first class service in The Tunnel Club

London, England, United Kingdom

Managing and supporting a team of front and back of house within the executive hospitality suite at Arsenal, match day meetings and briefings with Head Chefs, catering line managers, liaising with operations team, venue set up and match days enhancements, scrutinising table plans and reservations detail, menu planning, order of service, meeting clients special requests and dietary requirements, checking in on staff welfare, promoting a happy and positive team to provide a first class service on Club level restaurants, guest boxes and the Directors Diamond Club.

London, England, United Kingdom

Consultant within a successful Building Management team. Working with clients consultatively to fulfil their goals and meet their requirements.

Clarges Mayfair, London

Prestigious residential building and household management, organising and coordinating fine dining events for ultra-high net-worth residents, overseeing all aspects of diary and key management in one of Mayfair's most prestigious residential development built by British Land.

Providing a 5-star fine dining service for 300 - 3000 guests per day, drivers, crew and guest catering management, providing guests with the McLaren experience, set the highest standards, keep morale high and motivate the team.

London, England, United Kingdom

Delivering a 5-star on-board service on corporate flights operating between London, New York and Paris, liaising with flight and ground staff, managing and developing junior crew, aircraft familiarisation, always being available for customers, always supporting colleagues, conflict management, planning the correct induction for new recruits joining the team, training and delivering pristine service standards, strict document and book keeping organisation, setting up incentives for outstanding performances, always being an approachable confident and manager for my team.

London, England, United Kingdom

Coordinating and promoting the British Airways service excellence, managing high profile customer experience, working well under pressure, attention to detail, addressing and resolving difficult situations and customers queries, leading the team with the British Airways brand behaviour - Do things properly, look the part, find solutions, keep promises and treat everyone as an individual.

Dubai, United Arab Emirates

Providing a 5-star service for ultra-high net-worth Individuals and the Dubai Royal Family, aircraft familiarisation, demonstrating Emirates service excellence, ability to remain calm under pressure and think on the go, adapt well to working in different environments.