-Program Management: Partner with business leaders in HR, Recruiting, IT, and Finance on cross functional projects such as Open Enrollment, Year End Performance Technical Project Plan and build, Transfer Process, Compensation Job Profile Revamp. Improved visibility across all teams into project statuses and possible risks-Streamlined Year End Performance Cycle by simplifying Workday processes for Managers, Compensation, Finance and People Partners-ServiceNow: developed standard for support/project management across all HR teams by utilizing ServiceNow and moving to sprint model for HRIS team-Documentation: Documented and developed processes for best practices for People Operations and HRIS for project plans, system configuration, requirements, and system migrations

People Apps – Workday Team:• Time tracking – Project Managed contractor to full time employee conversion for 3 populations implementing time tracking for each population, including requirements gathering, configuration, testing and training support• Absence –Standardized paid time off plans and implemented clean-up of existing 60 plans to include configuration for intern eligibility, part time accrual calculations, etc. Currently creating new sick and paid time off plans globally.• Vendor management for additional people systems including our performance review tool (Reflektive) and our calibration tool (Redcat)• Enhancements – configure all enhancement requests for Compensation and Benefits teams• Projects – Tool owner for Perf, security revamp for compensation team, Job Catalog clean-up, Term Business Process/Notice Periods Configuration, Support/Enhancement Impact (standardized how to measure impact for people apps enhancement requests)

People Apps – Workday Team:• Manage Workday support model. Own the support project and am the team admin for our Jira projects. Since joining the team, have reduced response and resolution time by 30% and reduced the amount of open, unresolved issues by 60%• Handle all bug, enhancement tickets, and projects relating to time tracking, business process configuration, notifications/alerts, report (new, updates or schedule), EIB mass loads, time and leave configuration, security assignments and configuration• Release Manager for Workday 28 and 29• Time tracking – set up time tracking in 9 countries. Gathered requirements, set up overtime calculations, tested and audited• Support Transition – moved Jira support to service desk model. Set up automation, service level agreements (SLAs), and linked to employee help center request forms. Transitioned tier 2 support to Call Center which included training, security assignments/configuration, and continued support during go live• Integrated our ATS (iCIMS) to Workday• System Admin on other people systems including our onboarding system (Xpand), our ATS (iCIMS), performance tool (Reflektive)

• Projects - Balance customer requests with the company’s overall short and long term strategies; goals to ensure they align. Transition final products to end users by giving presentations, creating training materials, and completing trainingo iCIMS – implementation of iCIMS to Workday hire integration, point person on People Operations/iCIMS Admin. Handled recruiting coordinator/recruiter trainings, tracked errors over time and sent daily/weekly reportso Workday – How to guide for all People Ops Coordinators and HRBPs, hosted monthly trainings for People Ops Coordinators globally, owner of global audit, security overhaul, and defining the job change processo Lead on transitioning tier one support to our Call Center. Prepped all training for Jira/Workday Transactions, configured security in Workday for new support agents, hosted training and assessments, and additional support during go liveo Verification of Employment Letter Automation – Worked with People Apps team to automate all basic verification of employment letters• Managed tier 1 support teamo Managed tier 1 team (shared services) which supported People operations, People Development, our credits program, Mobility, People Analytics and Benefits• Full Life Cycle of Employee Supporto Onboarding – coordinate logistics for orientation, complete I-9 verifications in e-verify, present on benefits, company history, and HR systems, process new hires in Workday, fix errors in iCIMS, and tier 1 and 2 systems support for starting employeeso Transfers/ Job Changes and HRBP Support – draft and send out transfer letters, initiate changes in Workday. Support all requests from Tech HRBPs including highest demand/volume reorg changeso Terminations – conduct exit interview and handle outstanding items