Laura Egan Email & Phone Number

• Directed operations for a dynamic startup that dedicated itself to online reading programs and services, catering to K-12 education and home markets.• Orchestrated all facets of project management, from planning and budgeting to staffing and scheduling. • Achieved successful project outcomes through diligent monitoring and comprehensive reporting.• Proved adeptness in contract negotiation and daily management, successfully handling the needs of two of the largest school districts in the United States.• Formulated long-term goals while managing day-to-day operations.• Spearheaded new business development initiatives that drove revenue growth.• Reviewed financial statements, sales reports, and other performance data to measure productivity.• Set and implemented strategic goals and initiatives to align the company with its mission, values, and vision.• Facilitated open communication between departments to improve collaboration among teams.• Initiated projects designed to improve customer experience and increase overall customer satisfaction.

Geneva, Illinois, United States

• Provided comprehensive accounting support, including the preparation and maintenance of financial documents. • Supported operational budgets aligned to year-end contractual goals to audit performance from various compliance auditors. • Skillfully reconciled accounts, proactively researching and resolving any issues or discrepancies. • Facilitated the execution of transactions for active portfolios, managing daily exchanges and trades with precision to optimize investment performance and client satisfaction.

Downers Grove, Illinois, United States

• Orchestrated efficient workflow management, guaranteeing that loan applications were processed within stipulated time limits for prompt decision-making and customer satisfaction.• Interacted regularly with peers and management to pursue continuous improvement of facility operations and promote a teamwork-focused environment.• Increased productivity by effectively managing workload and prioritizing tasks.

Glen Ellyn, Illinois, United States

• Successfully trained and managed team of 8 bank tellers, ensuring accuracy and efficiency in processing customer transactions.• Kept elevated levels of customer satisfaction through effective issue resolution and proactive communication.• Ensured compliance with bank policies, laws and regulations.• Asked to mentor new tellers/teller supervisors hired at PNC. Consistently achieved the highest customer service/satisfaction scores in the region, according to weekly surveys performed by Gallup.

Chicago, Illinois, United States

• Led marketing and promotional initiatives for exhibitor booths at the Chicago Merchandise Mart, enhancing visibility and engagement for manufacturers.• Implemented creative marketing strategies to drive awareness and attendance at shows, generating interest among target audiences.• Provided leadership and guidance to booth personnel, ensuring successful outcomes for exhibitors.