Laura Eldredge Email & Phone Number

Currently thriving managing channel partner delivery for multiple accounts throughout the United States. 16 years managing Mission Critical Support for customers. This includes leading the account team and providing proactive services based on ITIL framework standards to enable business and mitigate risk. I act as the central point of contact for managing various activities, including the engagement of subject matter experts and consultants, and delivering services that will assist customers in proactively maintaining their infrastructure.Other key activities in supporting my accounts are advising sales reps on appropriate service attach to hardware sales based on customer needs, engaging in the contract renewal process, addressing customer concerns, escalation management, and building meaningful relationships with customers as part of promoting a customer for life culture. Experience in working with customers ranging from small/medium business to Global Enterprise Business accounts; public and private sector.

Listed skills include Virtualization, High Availability, Pre Sales, It Service Management, and 45 others.