Laura Epling Email & Phone Number

Tennessee, United States

Handling various processes in the Legal Department. Experienced with NMLS for companies, branches and new hires filingsReview application and onboard new business partner applications for onboarding NDC, DC and wholesale brokers for business Professional external and internal communication. Complete annual renewals, SOS filings, company, branch and MLO NMLS license applications state and federal.Create SOPs for procedures and process flow for internal licensing processes… Show more Handling various processes in the Legal Department. Experienced with NMLS for companies, branches and new hires filingsReview application and onboard new business partner applications for onboarding NDC, DC and wholesale brokers for business Professional external and internal communication. Complete annual renewals, SOS filings, company, branch and MLO NMLS license applications state and federal.Create SOPs for procedures and process flow for internal licensing processes including but not limited to onboarding guidelines and templates.Collaboration in coordinating the complete onboarding process with internal departments specifically HR, Marketing and IT and executive officers in conjunction with license filings and notification requirements across the states required footprint for state and federal filings. Review employee websites and complete monthly social media auditing.Review customer complaints, and various tasks to determine root causes and solutions and responses to the customer. Show less

Assisting teachers with helping their students by giving 1:1 attention to aide with the students developing skills to grow their ability to succeed in their grade level to promote their educational growth and mindset.

Phoenix, Arizona Area

Loan Modification Mortgage Processor

Chandler, Arizona, United States

• Responsible for a team of 8-11 direct reports with high priority on coaching, training, HR issues, personnel or staffing issues. • Consistent track record of exceeding monthly performance objectives. • Facilitate all preparation is in order and aligned to meet department goals as well as federal regulations and guidelines related to mortgage customers.• Daily review of customer accounts, agent call monitoring, account documentation. Working with KYOCC, HARP and daily coaching with… Show more • Responsible for a team of 8-11 direct reports with high priority on coaching, training, HR issues, personnel or staffing issues. • Consistent track record of exceeding monthly performance objectives. • Facilitate all preparation is in order and aligned to meet department goals as well as federal regulations and guidelines related to mortgage customers.• Daily review of customer accounts, agent call monitoring, account documentation. Working with KYOCC, HARP and daily coaching with regard to delivery of superior customer service. • Responsible for escalations of elevated customer calls in department.• “Go-To Manager” for interviewing potential employees. Conduct 5-7 interviews a week.• Maintain ongoing coaching and development of new agents with regard to promotion opportunities within the company. • Completing weekly f ORG charts and QA reporting, dialer reporting and monthly servicing reports to ensure monthly staff metrics are met and communicated to upper management. Partnership with Client Relations FNMA groups Show less

Arizona, United States

Building and Maintaining Business Partner/Broker relationships offering our loan products to gain business and ensure best placement of loans.