Planning, coordinating, managing and financial control of projects for both clients and internal teams. Projects including, but not limited to;- data restructure- onboarding new clients- complex data transfers

Responsible for managing our Client Services Team of 8 Account Managers and Account Executives, training, developing and supporting them in their in day to day roles. I assist the team with problem solving and in the management of their client work to provide a top quality service to all, upselling any additional services.As well as managing the team, Account Managing and assisting with Project Management, I liaise with internal managers in cross departmental management and am involved… Show more Responsible for managing our Client Services Team of 8 Account Managers and Account Executives, training, developing and supporting them in their in day to day roles. I assist the team with problem solving and in the management of their client work to provide a top quality service to all, upselling any additional services.As well as managing the team, Account Managing and assisting with Project Management, I liaise with internal managers in cross departmental management and am involved with managing and prioritising work within IT, ensuring that client (and internal) work is carried out to the correct brief and on time (in accordance with SLA's and agreed deadlines).I enjoy problem solving and working with other departments to overcome difficulties, putting correct procedures in place to achieve desired outcomes.Each week using Powerpoint I present to our Customer Services team on the various "need to know" client information on their marketing activity as well as using the time to train staff on various procedures, and inform on internal developments. Show less

Manage a variety of B2B and B2C client accounts across a selection of industries, working and building on client relationships and providing a "one-stop shop" service. Within this role I was responsible for the production and analysis of financial and marketing reports, data analysis and interpretation to assist my clients in understanding their data. Having a good knowledge of my client customer base was key to help introduce ideas for increasing new subscription sales and retention and would… Show more Manage a variety of B2B and B2C client accounts across a selection of industries, working and building on client relationships and providing a "one-stop shop" service. Within this role I was responsible for the production and analysis of financial and marketing reports, data analysis and interpretation to assist my clients in understanding their data. Having a good knowledge of my client customer base was key to help introduce ideas for increasing new subscription sales and retention and would have regular client meetings, conference calls and Project Update emails. Aside to the day to day duties, there was always a variety of ad-hoc projects to manage ranging from Direct Mail, Email and Telephone campaigns, ensuring the project ran smoothly including data capture, selection of the data for the campaign, execution and post analysis (including budget management). I was also responsible for ensuring any shop website updates were completed to mirror client marketing activity.As well as managing client accounts I was also responsible for revision and development of existing project management systems and strategies, to streamline processes where possible. I was also responsible for assisting with the management and maintenance of our subscription database, including liaison with our developers for technical support issues, system fixes, updates and any complex data analysis. Show less

Responsible for managing a portfolio of accounts, selling IT software packages and hardware equipment with budget forecasting and working towards creating training programs to provide to companies across the UK in MS Offices applications.

Responsible for assisting the Managing Director in the day to day Project Management duties of leasehold extensions and freehold purchasing, interviewing and managing interns and event management of regular breakfast briefings.