Laura Ferrier Email and Phone Number

Part of the infrastructure and network team2nd line technical troubleshooting of issues that arise from time to time.Compiling of procedures for internal use.Handling of day-to-day requests through internal ticketing system

ª RoleProactive monitoring of all servers/storage systems and internal network ensuring max availability.Fault handling and escalation with 3rd party suppliers.Responding to business queries in a timely manner.Maintain and Develop NOC's monitoring tools.Take part in the periodic release of new software.Maintaining and working with the ticketing system.2nd line technical troubleshooting of issues that arise from time to time.Compiling of procedures for internal use.Handling of day-to-day requests through internal ticketing system.Providing technical I.C.T assistance for office personnel both through hands on and also remotely.Up-keeping of the office server room including, racking and decommissioning of hardware equipment.Continuous development for IT project management related duties with third line internal teams.ª Monitoring toolsCentreon - Nagios - Grafana - AppDynamic - RabbitMQ - Cisco - Kibana - Meraki - Fabric - Solarwindsª Servers systemsLinux - Windowsª Ticketing systemsOTRS - JIRA - Confluence

ª RoleJIRA administrator Software (Projects/Workflow/Scripts.. creation)JIRA trainer (around 25 conferences)Maintain and improve the JIRA software (creation of plugin/ application)Bank Works Industry (Oracle database)ª Development platform/ frameworkEclipse/ IntelliJ IDEAJava J2EEª LanguagesJava /JavaScript /JQuery UI HTML /CSS SQLª TestingAutomatic: JUnitManual: Logs, Jsfiddleª VCSSVN /GIT

Giving lessons at student’s place. (Mathematics, Physic, Chemistry and et Science of engineering)100% passed

ª Analysis of customer requestsResponding to request concerning the start-up of a new industrial product, the implementation of new tools or industrial processes (definition of needs, process mapping, optimization of flows)Verify the technical and economic feasibility of the project.Establish specifications to ensure the feasibility and technical quality of the proposed solutions.Predict risks that may occur during implementation.Create project forms (context, perimeter, actors, striking, ready for delivery facts, detailed schedule, goal time plan, realized times, risks, proposed solutions)ª Organization and planning Structuring the project (methods, management tools, etc.) and establishing the operating rules.Ensure coordination between the actors involved.Organize meetings with project stakeholders in order to make the choices and allocation of resources depending on the different constraints.Define objectives and deadlines for completion (scheduling of tasks, schedule).ª Steering, coordination and monitoringSupervise and coordinate the work.Monitor and ensure the smooth running of the project and the execution of the planning.Look for possible improvements in the equipment in its field to optimize the operation of the new and existing installations and proceed with their application. Organize regular points with the team (progress, follow-up of the knowledge sharing, validation of the results).ª Control and finalization of the industrial projectAnalyse the results obtained and adjust the variances that may exist by carrying out corrective actions.Conduct a "best practices" analysis of the project and proposals for improving future projects (the positive or negative aspects, procedures, timetable, staff, partners ...). Ensure the final reporting of the work.Produce technical files for other services in order to finalize the project: raw material references, process parameters, product lifetime.

Master Thesis in the IT department for the company named "CSI Sud-Ouest”, specialized in high technology printed circuit boards. They wanted to improve their operational monitoring. By using SQLite database, PyQt framework and the programing language Python thanks to Spyder software, we created for us a software linked with a database which is able to get the time spent by an operator on every specific step and to display the resume of the progress of work on one screen. This improvement allows them to gain a better overview of work.We used GitHub to work between the team and Redmine to work with the client.SQL, PyQt, Python, Spyder, GitHub, Redmine.

Internship at "British of Columbia University" - Vancouver, Canada.Study of paper's consistency thanks to lot of chemistry tests.

Internship at "banque populaire occitane" - Toulouse, France. Customer service.

I built two aeronautics tests benches.One of them was bought by the Thales company in Singapour.I handled the physical structure, the electronic part and also the whole final test of it.