Laura Gavin Email and Phone Number
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Laura Gavin personal email
Senior Training, Communication, and Engagement Specialist with over thirty years of experience documenting applications and producing supporting software manuals, and over ten years of experience designing, developing, and implementing training curricula. Seasoned professional with extensive experience as an end-user support specialist, who effectively utilizes blended experience as a unique and valuable asset to the project by promoting team connection and excellent client rapport.
Sky Solutions
View- Website:
- skysolutions.com
- Employees:
- 70
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Engagement LeadSky Solutions Sep 2024 - PresentHerndon, Virginia, United StatesAs the Customer Engagement Manager for a major government software system, I plan, organize, and conduct training for a wide-ranging nuanced user community.
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Senior Engagement SpecialistTista Science And Technology Corporation Mar 2020 - Sep 2024Rockville, Maryland, United StatesAs the Senior Engagement Lead for a major government software system, I plan, organize, and conduct training for a wide-ranging nuanced user community. -
Application Training Team LeadIbm Jan 2018 - Mar 2020Baltimore, Maryland AreaFederal Client: Department of Health and Human Services (HHS), Centers for Medicare and Medicare Services (CMS).As the Training Lead, a blended learning approach is utilized to develop and implement training materials for a wide-ranging user base of a complex web-based fraud prevention application. To meet the client's needs, the following tasks are performed:• Manage training program and scope of work for eight (8) Training Specialists.• Execute training program plan.• Accountable for training progress to plan.• Participates in training course material development.• Manage training environment build and maintenance.• Conducts product demonstrations and presentations.• Function as a liaison between stake-holders, end-users, and technical teams. -
Training SpecialistMaximus Federal Dec 2013 - Dec 2017Washington D.C. Metro AreaDelivered effective instructor-led and virtual-led training to groups of up to 15 students per class and 10 courses per week.Federal Clients have included National Institutes of Health (NIH), Office of the Director (OD), Office of Acquisitions Management and Policy (OAMP), NIH National Cancer Institute (NCI) Office of Acquisitions (OA); NIH NCI Division of Extramural Activities (DEA); NIH National Heart, Lung, and Blood Institute (NHLBI) Division of Extramural Research Activities (DERA); and Centers for Medicare and Medicaid Services (CMS). -
End User Support SpecialistMaximus Dec 2009 - Dec 2017Washington D.C. Metro AreaProvided technical and application support to incoming inquiries and requests for front-end assistance with multiple intricately integrated web-based systems.
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Functional Software TesterMaximus Dec 2009 - Dec 2017Washington D.C. Metro AreaLeveraging agile scrum methodologies, conducted manual tests to ensure software applications were functioning without defects as well as fulfilled intended requirements.
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Information SpecialistPeace Technology, Inc. Nov 1993 - Nov 2009Laurel, MdProvided Tier I and II application support by responding, researching, and resolving end-users’ support requests. Maintained knowledge base, help desk operation, onboarding, and incident procedure documentation. Conducted instructor-led and virtual-led training to groups of up to twenty-five students per class; created training guides, training exercises, and training evaluations; managed content on HMTL-based web sites; performed functional software tests.
Laura Gavin Skills
Laura Gavin Education Details
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English Language And Literature, General
Frequently Asked Questions about Laura Gavin
What company does Laura Gavin work for?
Laura Gavin works for Sky Solutions
What is Laura Gavin's role at the current company?
Laura Gavin's current role is Engagement Lead.
What is Laura Gavin's email address?
Laura Gavin's email address is la****@****ibm.com
What schools did Laura Gavin attend?
Laura Gavin attended University Of Maryland Baltimore County.
What skills is Laura Gavin known for?
Laura Gavin has skills like Training Delivery, Training And Development, Instructor Led Training, Virtual Learning, Product Demonstration, Teamwork, Communication, Written Communication, Oral Communication, Documentation, Customer Service, Help Files.
Who are Laura Gavin's colleagues?
Laura Gavin's colleagues are Andrea M., Balakrishnaiah Bala, John Vincent, Ray Reidland, Manohar Rama Yarlagadda, Nicole Valdés Paniagua, Shelby Hausler.
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