Responsible for keeping the office in compliance with legal requirements, managing support staff, maintaining consistency in processes and procedures, and acting as the Quality Control Manager for assigned Strategic Partners. Serves as the Executive Assistant to the Owners and manages the office in their absence. Handles HR-related tasks, such as managing PTO time for all employees and producing payroll. Administrates the benefits plan, including negotiating with suppliers and managing annual employee sign-ups and new hire sign-ups. Assists with employee terminations, handles employee questions, and acts as the IT Department. Manages vendor relationships, and projects to and from overseas third-party vendors. Maintains official office documents, such as the office policy/employee manual and benefits packages. Oversees applicant tracking system and database to ensure the team frequently updates stored information. Performs database searches for matching candidates and develops new and innovative methods for online searching and sourcing. Proactively searches for tools and updates to existing tools used to gather information on clients and candidates from the internet, keeps complete and up-to-date metrics to assess methods, sites, and tools used. Assists and instructs recruiters with branding, marketing, and recruiting using the applicant tracking system/database on a regular basis. Builds marketing and recruit call plans for recruiters when needed. Creates digital artistry to be used for social media for marketing and recruiting purposes.

Performed escrow-related work requiring judgment and discretion. Prepared preprinted documents, closing statements and escrow instructions, presented to buyers and sellers at closing and coordinated timing of closing, recording, disbursement of funds. Networked with realtors, brokers, lenders and attorneys on a regular basis in and out of the office.

Handled filing system, closed files, and digital imaging of files. Responsible for backing up receptionist duties, including: answering/directing phone calls, distributing faxes and mail to attorneys/legal assistants. Assisted bookkeeper with duties, such as: writing/distributing checks and accounts payable/receivable. Assisted attorneys with hosting special events, such as sponsored political fundraisers, political action committee fundraisers, Christmas parties, etc. Proficient in all word processing, spreadsheet and database software.

Mastered data entry, answered phones, merged mail, metered mail, faxed and copied documents, provided computer graphic expertise for all miscellaneous mail pieces. Assisted fundraiser with designing invitations and custom mail outs. Handled computer setup and performed networking office setup, and general errands.

Performed managerial duties including: completing miscellaneous paperwork, handling shipping/receiving of all inventory, increasing sales, and setting sales goals. Made daily check-ups with District Manager, assisted and organized store meetings, supervised and motivated part-time employees.