Laura H. Email and Phone Number

Providing one to one recovery support to help individuals identify and achieve their long term goals and transition from treatment services to independent recovery.Facilitating community-based recovery groups to help service users build positive peer support networks and enhance their recovery capital, including a weekly art therapy workshop and SMART Recovery Meetings.Managing comprehensive risk assessments and recovery plans for a caseload of 25-35 service users.Liaising with complimentary local community groups, national services and multi disciplinary teams to ensure that safeguarding best practices are upheld and that quality, relevant and meaningful opportunities are identified for service users.

Qualified counsellor providing person-centred counselling to individuals in a GP setting, in person and online.

Providing emotional support to children, young people and adults in crisis.

Communications, content writing and content audits for clients including Card Factory, BT, Bestway, Rosslyn, WebText and more.Writing for web, internal comms, social, annual reports, award entries, press releases, marketing, case studies, email and newsletters.

Created the multi-channel retailer communications strategy for the Costcutter, Mace, Supershop, Kwiksave and Simply Fresh Brands (c.1550 Independent Retailers.)

Created, delivered and managed the Retailer Communications Strategy.Gatekeeper and copywriter for all operational, strategic and tactical communications to Retail Partners, Store Managers and Field Sales Team.Lead the planning and delivery of the annual retailer conference in London and Edinburgh.

Part of the team that developed the 2010/2011 Budgens brand digital strategy.

Managed communications on new site opportunities and the organisation of PR events relating to the new store growth programme.Supported the property team through the provision of market research, location planning analysis, database management and developing the rent review communications process.

Developed a weekly project reporting process and assisted with the development of the project management methodology and the communication thereof.Co-ordination of departmental communications.