Laura Hackman Email and Phone Number

• Conducted Airfield Management activities in support of flying missions, ensuring that airfield management services provided complied with legal and regulatory requirement and customer needs.• Established performance standards, procedures, and work priorities for Airfield Management Operations.• Operationally engaged in or provided direct material support to customs enforcement and deterring unauthorized employment. Provided operational support of customs, immigration, and/or critical infrastructure and key resources.• Developed plans and policies related to national defense and military operations. Protected and controlled access to facilities or information systems.• Served in advisory role to senior agency officials who manage government programs that impact national security.• Maintained safety and health services, regulation, enforcement, and protection.• Protected access to personal, private, controlled unclassified, or proprietary information from potential damage to the public's trust.

• Maintained an accurate track of hours worked for payroll purposes for 14 personnel. Liaised between employees and payroll coordinators to ensure the smooth process of pay distribution.• Built work schedules and inputs individual personnel weekly work schedules into Automated Time and Attendance Production System (ATAAPS) each pay period and at each schedule change.• Submitted prior pay period adjustments or corrections to the Financial Liaison Center Customer Support Representative for direct input in Defense Civilian Pay System (DCPS)

• Co-authored airfield operational procedures for first time Drop Zone operations; increasing operations tempo, facilitating missions from 11 bases, certifying personnel, and saving $149K. In 2017, Scott AFB hosted it's first drop zone jump increasing the readiness of units in and around Scott AFB and for use by flying or ground units with an interest and the requirements. • Conducted design reviews of airfield construction projects to determine compliance with airfield design criteria & evaluate aircraft operational impacts, passing safety inspection 100%. • Procured, maintained, and produced information for safe operation of aircraft through national & international airspace system. • Directed, assisted, and provided aircrews with information and services to accomplish operational activities relating to airfield management & flight planning. • Coordinated parking and services for Centennial Air Show with 50 aircraft maneuvered in limited space and successful crowd management of over 200K visitors.

* Meticulously organized over 800 critical documents for future review and investigations. * Created continuity binders to ease transition to future custodians.* Maintained Records Management System including digital and physical records ensuring timely records disposition per regulations.

• Maintained textbook database, processes textbook orders and end-of-semester book buy-backs by utilizing various programs such as WinPRISM, Microsoft Word, Excel, and Outlook. • Managed transactions, special order requests, and ensured registers balance at end-of-day. Answered inquiries related to location of books, merchandise, and other items on sale or on order. • Planned, provided and evaluated sales floor layout for current and prospective college course textbooks. • Established displays, organized art supplies, textbooks, and other merchandise throughout the store. Processed inventory and re-established product placement as needed.