Laura Hackworth Email & Phone Number

Working with Insight Global to provide service to the State of Texas account through AT&T

Remote

In a dynamic and client-focused role, I served as the primary point of contact for new clients, dedicating myself to establishing and nurturing strong, enduring relationships that were foundational to our mutual success. My responsibilities extended to leading cross-functional teams in the meticulous planning and execution of OfficeSuite projects, a role.

Columbia, South Carolina

In a critical role aimed at optimizing operational efficiency for a newly acquired account, I spearheaded the implementation of streamlined processes and procedures across Billing, Ordering, and Service Management. This initiative was not only about establishing order but also about ensuring a foundation for measurable success, which I achieved by.

Frankfort, KY

In my role, I took the lead on managing network orders and overseeing the implementation of infrastructure for the Kentucky state network, a project that demanded meticulous attention to detail and robust project management skills. As a team lead, I directed a dedicated team of two associates, ensuring that all orders and projects were executed efficiently.

Frankfort, Kentucky

I successfully implemented orders for Hosted Voice and IP Flex services, catering to the diverse needs of multiple state agencies and the Kentucky Department of Education (KDE), showcasing my ability to manage and execute complex telecommunications projects. My responsibilities extended beyond implementation; I also took the lead in designing and.

Paris, Kentucky

In my customer-facing role, I consistently provided exceptional service by warmly greeting customers in a professional and timely manner, whether in person or over the phone, and efficiently addressing their inquiries. By maintaining a comprehensive understanding of our product offerings, pricing plans, promotions, and service features, I maximized.

Bowling Green, Kentucky

During my internship, I gained valuable hands-on experience in customer service by efficiently servicing customers both over the phone and in person. This involved addressing their needs promptly and courteously while maintaining a professional demeanor at all times. Additionally, I assisted with various office tasks, including making copies and handling.