Laura Hammitt Email & Phone Number

Columbus, Ohio Metropolitan Area

- Built a strong working knowledge of the company procedures, protocols, key system designs, and functionality between API and CRM platforms.- Created innovative and usable solutions to the benefit of support, business developers, account executives, orthodontists, and dentists.- Analyzed ways to improve the overall performance of the systems by assessing the effectiveness of workflows, tools, automations, and assessing customer feedback.- Acted as a liaison with dentists, orthodontists, and office managers assisting with IT-related and case-management requests.- Effectively supported internal auditing processes by developing dashboards and reports within Salesforce.- Flagged and coordinated with the engineering and or Salesforce administrative department regarding audit trends and account blocks.- Worked with our operations team to suggest and develop system improvement projects and SOPs.- Monitored SLAs between multiple departments and communicated this between teams for visibility.- Coordinated with our internal Orthodontist staff regarding their SLAs and case lists.- Assisted pod members (4-5) and support staff (30-65) with account and process questions.

Columbus, Ohio Area

- Emphasis towards customer service, company branding, and maintaining standards - Assist, support and communicate with department manager and produce department- Multitasking in a fast-paced and diverse team- Ordering and organizing warehouse supplies- Cleaning, restocking and organizing cashier supplies- Maintained grocery product and food displays - Training and managing a cashier team of 2-6- Time management and task prioritization- Handle money and card transactions using a POS system- Bagging and cashiering using Tensuke Market's quality standards - Assist customers finding products in store and answering questions in a timely manner

Columbus, Ohio Area

Columbus, Ohio Area

- Product photography- Ebay website posts and social media presence - Handled cameras, equipment, and accessories up to 60 lbs- Handled digital, manual cameras, lighting equipment, camera accessories and more- Description write-ups to ensure we represent the product accurate for customer satisfaction

Bowling Green, Oh

Bowling Green, Oh

Bowling Green, Oh

Bowling Green, Oh

Bfa 2D Studio Art, Photography, Senior

Activities and Societies: Photography Club

General Studies