Laura Harrop Email & Phone Number

United Kingdom

• Collaborated with Change colleagues to instigate and enable St John Ambulances largest SHIFT transformation to date, to deliver a St John Community experience delightful for all. Proactively supported the team through.
• Attended the St John Leadership Conference to host a SHIFT exhibition stand where we had the amazing opportunity to share with over 500 conference attendees about our project. We discussed what the SHIFT programme is.
• Demonstrated flexibility and adaptability to varying work situations by supporting a variety of teams following return to work from furlough leave. Undertook a key role in two areas of the vaccination project to.

United Kingdom

Furloughed during the Covid-19 Pandemic

United Kingdom

• Incremental in the instigation and progression of the Regional Operations Coordination Cell (ROCC) for the North region at the start of the COVID-19 pandemic. Between February and April, office space was adapted to.
• Prioritised and accurately compiled daily reporting duties to meet the strict deadlines, such as Situation Reports, handover documents, and ambulance figures which included the number of ambulances deployed and the.
• Represented the ROCC in daily calls with the Joint Operations Coordination Cell (JOCC). Where necessary, undertook call escalation, decision making and logging, and escalated to the Tactical Commander as required.

United Kingdom

• Recruited and managed the Region’s Casual Event First Aider, Event Ambulance Crew and Event Health Care Professionals (HCP’s) resources to ensure that where we were unable to supply Volunteers to cover events, we were.
• Maintained a record of availability of members of the casual bank and offered appropriate assignments to casuals as they became available. Ensured the staff completed timesheets to reflect their hours worked and.
• Collaborated with the Event Delivery Coordinators to make sure that any possible volunteer shortfall was covered by Casual bank before Third Party Providers were approached.

United Kingdom

• Effectively communicated as the key liaison between external customers and St John Ambulance volunteers to plan, coordinate and deliver the first aid and ambulance provision at large events; ensuring that appropriate.
• Represented St John Ambulance at a variety of event meetings such as planning, Safety Advisory Group (SAG) meetings and debriefs with event organisers, emergency services and local councils.
• Interacted heavily with our amazing St John Ambulance volunteers to ensure the team, equipment and fleet were prepared for events and delivered against the agreed level of provision.
• Generated customer quotations for medical cover and encouraged customers to invest in longer term contract deals & negotiations. Created Service Level Agreements, contracts and processed invoices post event.

United Kingdom

• Investigated and analysed the root cause of IT incidents with technical support teams. Identified areas for improvement to prevent the risk of recurrence. Monitored and reported on trends/themes to reduce the number of.
• Accomplished professional relationship management. Communicated daily with colleagues, customers and key stakeholders around the globe via video/audio conference links. Trained and coached colleagues within the team.
• Facilitated and chaired review meetings of IT incidents. Collated data, evaluated the findings and identified areas of development for discussion. Assigned and tracked to closure appropriate investigation, remedial and.
• Consistently sought better ways to streamline, change and improve processes. Suggested ways to enhance tasks by making them simpler, faster and better.
• Accurately generated concise and compliant reports to strict deadlines for a variety of management levels and formal regulators. Always considered risk/impact to customer, business and service, made effective decisions.

United Kingdom

• Supervised and developed direct reports, who were responsible for ensuring that the payments of invoices were settled on time. Motivated and supported colleagues to exceed performance targets tracked against Service.
• Provided full administrative support to the Centre Manager. Controlled e-mail and calendar arrangements, took notes at confidential meetings, produced and prepared management information/data documents.
• Best Place to Work ambassador and frequently co-ordinated centre wide events to increase awareness and ways to improve. As a result of combined effort, People Survey results increased by 33%. Subject matter expert on.
• Delivered various time critical audit requirement projects to ensure full compliance to required standard. Documentation created, maintained and modified to meet the scope.

United Kingdom

• Effectively built and maintained relationship management with Vaultex UK Limited, various third party vendors and internal/external departments. Precisely compiled timely Management Information and reformatted complex.
• Managed the end to end service penalty dispute process for third parties. Re-engineered the process for service failures, negotiated the criteria and introduced guidelines to demonstrate the understanding of both.
• Accountable for elevated queries and customer complaints. Assessed and investigated problems, collated further evidence and delivered findings to resolve and close.

Btec National Diploma, Equestrian/Equine Studies, Distinction

Gsces, 1 A, 5 B'S, 3 C'S