Laura Head Email and Phone Number

• Provided comprehensive training and support to clients on the use of the company's 100% web-based talent management and recruiting platform, resulting in improved user adoption and increased sales.• Orchestrated and led webinars on product related topics, generating increased product use and driving revenue growth.• Collaborated with clients to establish critical goals and KPIs, resulting in successful implementation and improved performance.• Developed training content, ensuring clients had access to high-quality educational resources to support their success.• Served as a primary point of contact for clients during the onboarding process, delivering exceptional customer service and ensuring a smooth transition to the company's platform.• Recommending best practices, resulting in streamlined processes and improved customer satisfaction.

• Conducted full cycle recruiting activities, including both warm and cold calling, to identify top talent and drive successful placements.• Designed compelling job descriptions for multiple industries, including Healthcare and Information Technology, to attract highly qualified candidates.• Conducted initial interviews with candidates to assess their qualifications, experience, and fit for the role.• Presented highly qualified candidates to company representatives and coordinated ongoing communication to ensure a seamless recruitment process.

• Leveraged applicant tracking systems and social media platforms to source and identify top talent, resulting in a robust candidate pipeline and successful placements.• Facilitated candidate new hire compliance process, including pre-employment physicals, reference checks, background checks, and additional documentation, ensuring a smooth onboarding experience for new hires.

• Provided compassionate and effective care to residents, assisting with activities of daily living such as bathing, grooming, oral care, and dressing, while promoting their independence and dignity.• Monitored patient intake and recorded vital signs, intake, and output to maintain accurate and up-to-date patient records, informing medical staff of any concerning changes in health status.• Managed patient feeding or observed patient intake, depending on their level of care, adhering to prescribed diets and ensuring proper nutrition and hydration.• Maintained clean and organized patient rooms, changing bed sheets and restocking necessary supplies to ensure a comfortable and hygienic environment for patients.

• Manage and maintain complaints, returns authorizations and receiving logs• Assign complaint and return authorized numbers• Perform in-process and receiving inspiration of all returned devices• Determination of returned dispositions• Manage customer replacements that include returns, exchanges, and refunds• Run credit cards for the under warranty and non-warranty consumer returns