Laura Herman Email and Phone Number

Laura leads the company Collective Learning and Development Pty Ltd (a subsidiary of CLH Group). A professional in Vocational Education and Training, Learning and Development, Leadership and Management primarily within the Financial and Customer Services Industry. Major clients of Collective Learning include Collection House Group and Local Government organisations within Australia. With the support of the Collective Learning team; RTO Operations Coordinator - Olivia Elder, Learning Design Specialist - Ainsley McKenzie and Student Administration Officer - Mochelle Harris, Laura is able to offer Professional Training, Design, Delivery, Coaching and Consultancy to a variety of industries in Australasia.Collective Learning is a Registered Training Organisation that offers both Accredited and Non-Accredited Education and Training to a wide variety of organisations and industries. The suite of Nationally Recognised Qualifications on offer include; Certificate IV Leadership and Management - BSB42015; Certificate III in Financial Services - FNS30115 and Certificate III in Mercantile Agents - FNS30415.Laura is accredited in DiSC, Five Behaviors of a Cohesive Team and LSI Executive Coaching.

I am the Manager of the Registered Training Organisation - Collective Learning and Development Pty Ltd, a subsidiary of Collection House Group.We offer Learning and Development solutions for Organisations in Australia and Overseas. We deliver accredited and non-accredited training to businesses, government entities and Financial Services Organisations. As a Nationally Recognised Training Organisation we offer qualifications in Certificate III in Financial Services and Certificate III in Mercantile Agents. Non-accredited training is delivered using Subject Matter Experts in the following fields; Leadership and Management; Debt Recovery; Effective Communication, Credit Management; Dispute and Conflict Resolutions; Mercantile Industry Legislation and much more.........

LEARNING AND DEVELOPMENT CONSULTANTConsult with Business Units, Regions, Areas and Key Stakeholders – to perform Service Needs Analysis for training requiredFace- to Face delivery of technical and soft skill workshops including:- Inductions, Up-skill, Sales and Service, Leadership Sales, Coaching Distance Education delivery of technical and soft skill workshopsDesign of Training and Learning Materials Training, Assessment & Accreditation large teams in Sales, Service, Policies & ProceduresSports Coaching, On the Grass Coaching and Sales Coaching Risk Assessment and Compliance AuditPROGRAM CO-ORDINATIONManagement, Administration and Audits of Learning Management Systems Management, Administration and Audits of Student Services Systems (WiseNet)Coordination of Qld Learning Plans, Programs and Schedules

Engaging Qld Schools to become involved in Financial Literacy through the Commonwealth Bank School Banking Program through; Acquisition of Non-Banking Schools  Training and Coaching School Banking Specialists Presentations to Schools, Assemblies and P&C Associations Training and Coaching School Banking Volunteers