Responsibilities :- Manage potential merchant activities in the onboarding process (merchants registered online)- Assist merchants in the onboarding process (transmission of technical forms, creation of purchase orders, verification, and online product posting)- Assist merchants in completing technical forms via virtual meetings- Provide training on online portal usage and product posting to merchants- Create Excel reports from CRM for departmental projectsAchievements :- In collaboration with the IT department, increased the number of engaged merchants through the automatisation of the potential merchant scoring process- Participated in deploying the overall onboarding process optimization program- Developed an intranet for new employee training with the operations team

Responsibilities :- Support a team of three investment advisors, covering administrative and transactional activities- Regularly communicate with collaborators to facilitate client file management- Ensure compliance with financial regulations for monetary transactions and cheque deposits- Manage client database to update their information- Guide and train new colleagues on procedures and software usedAchievements :- Document management for 800 clients, overseeing compliance documents and ensuring adherence to current financial regulations- Management of complex account openings such as estate and trust accounts- Processing of special cases in collaboration with different departments

Responsibilities :- Provide administrative support to a team of three investment advisors- Respond to client information requests and manage account-related forms- Complete and validate account opening forms and file updatesVerify transactions and client data from different sourcesAchievements :- Reduced processing time for file update interventions by half- Obtained two securities certificates within a year

Responsibilities :- Verify purchase orders and prepare quotations- Analyze reports to confirm items, quantities to produce, and shipping dates- Train new customer service employees on order entry proceduresAchievements :- Improved accuracy of purchase orders, resulting in a significant reduction of losses

Responsibilities :- Update quality documents, including instructions, procedures, and processes used by employees to perform their tasks- Collaborate with department supervisors to update key quality documents for each department- Enter data into departmental Excel reports