Laura Hoffmann Email & Phone Number

Kenosha, Wisconsin, United States

CMIT of SE WI offers small to mid sized businesses "big business" enterprise class cyber security and IT solutions, service and support for an affordable price. If our team can't fix or support your IT needs no one can. Although we are locally owned and operated we are backed by a nationwide network of more than 250 other locations, 1000+ CMIT employees and 1000's of partner support technicians. As we tell our customers ... let us take the S-H out of your IT!

Pleasant Prairie, Wi

•Manage team of Business Analysts responsible for desktop website enhancements.•Develop strategy for improving customer experience.•Analyze and develop solutions addressing customer comments and issues.•Create website development specifications and business requirements.•Conduct analysis on website analytics and marketing metrics.•Take responsibility for the quality control of website development and changes.•Maintain and develop concepts that address website usability.•Prepare website operations and support reports.•Help maintain and develop the online procedure guide and knowledge database.

Powers Lake, Wi

Reporting into the Manager Software Quality Assurance, responsible for developing the requirements and writing the documentation necessary to communicate business requirements to technical and non-technical personnel. This includes all software documentation, training tutorials and web based help systems for the company. TCGRx is a privately held company that distributes Panasonic Corp robotic devices and develops integrated workflow and inventory management software. Primary responsibility for all software documents, including requirements documentation (use cases), end user manuals, web based help systems and software release notes. Secondary role includes providing software/hardware testing and business analytics. Responsible for researching competitors and providing “New Features” documents focused on user benefits. Work directly with all divisions and levels within the company including executive management, product management, project management, hardware engineers, software development, marketing/training functions and end users

Antioch, Il

Responsible for supporting the introduction of a brand new curriculum into the district. Work with fragile learners to maximize performance. Assist teachers with lesson plans and instruction based differentiation in the classroom. Document lesson plans and track student performance.

Lake Villa, Il

Reporting to the company owner, responsible for design and development of websites and supporting marketing materials for small/med businesses. Worked directly with customers bringing numerous websites from concept to production including all design and sales/marketing copy authoring. Created logos and graphics using Photoshop and vector-based graphics programs. Created brochures and wrote all sales copy for customer marketing materials. Researched competitors and leveraged customer corporate benefits. Provided search engine optimization for clients.

Palatine, Il

Responsible for turning technical environmental data into strictly formatted EPA reports, responding to RFPs and updating corporate templates. .Worked with project management to verify data for environmental quality. Worked with the sales team to respond to RFPs. Selected by the corporate owner/president to develop a user satisfaction survey for customers.

Austin, Tx

Responsible for producing end-user technical hardware manuals for the United States Military. Worked with project management, engineering and CAD designers to update/create end-user documentation for various classified military projects. Troubleshot technical issues to improve usability of equipment. Received honorable mention from the division president for identifying a potential maintenance issue with the fuel system on multi-branch military project

Bachelor Of Engineering (B.E.), Mechanical Engineering

Education record