Laura Howard Email and Phone Number

• Effectively case managing offenders given the frequent changes in their circumstances and behaviours and the need for ongoing assessment and detailed understanding of their history and background to determine appropriate strategies and interventions• Develop, implement and monitor an individualised case plan that identifies long and short term goals and strategies for an offender’s supervision period• Overseeing projects and partnerships geared towards aiding pre-release prisoners within the Corrective Services Industry and Community Corrections.• Developed and implemented innovative justice programs and initiatives to address community needs and enhance service delivery.• Managed the full lifecycle of program development, from conceptualization and planning to execution and evaluation.• Managing the collaboration between the Corrective Services Industry, Community Corrections, Pathways to Employment, Work Readiness Team and other partnerships to support the transition of inmates from pre-release programs back into the community and assist them in securing employment.• Providing guidance, mentorship, and leadership to a team dedicated to assisting ex-offenders in reintegrating into society, complying with release conditions, and enhancing their employability.• Directing Pre-Employment initiatives aimed at providing clients with the necessary skills and experience for employment in the construction industry.• Leading the implementation of the Local Industry Participation Plan and Workforce Development management plans for the project, focusing on building capability for specific groups such as youth, women in construction, Aboriginal & Torres Strait Islander, and other underrepresented groups.• Collaborating with Registered Training Organisations (RTOs) and Group Training Organisations (GTOs), community stakeholders, subcontractors, and the client to deliver engagement programs aligned with industry and client requirements.

• Supervise and oversee the day-to-day operations of the site, ensuring alignment with company strategies, policies, and contractual commitments.• Cultivate a cultural environment where prioritizing information security and privacy is fundamental.• Collaborate in crafting individual and site strategies for enhancing business performance.• Foster the development of employees' skills, capabilities, and performance under my guidance.• Monitor site performance and track progress towards key performance indicators.• Promote team cohesion and cultivate a positive workplace culture.• Provide case management support to assigned caseload, aiding job seekers in reaching their employment objectives.• Encourage, support, motivate, and mentor staff to boost productivity and achieve departmental and company targets.• Ensure site compliance with contractual, departmental, and national standards.• Serve as the primary contact for the Department National Customer Service Line at the site and manage complaints effectively.• Conduct staff performance reviews as per company guidelines.• Manage internal and external complaints following company procedures for complaints resolution.• Facilitate staff onboarding, induction training, and provide counselling and debriefing when necessary.

• Overseeing projects and partnerships geared towards aiding pre-release prisoners within the Corrective Services Industry and Community Corrections.• Managing the collaboration between the Corrective Services Industry and the Work Readiness Team to support the transition of inmates from pre-release programs back into the community and assist them in securing employment.• Providing guidance, mentorship, and leadership to a medium-sized team dedicated to assisting ex-offenders in reintegrating into society, complying with release conditions, and enhancing their employability.• Directing Pre-Employment initiatives aimed at providing clients with the necessary skills and experience for employment in the construction industry.• Leading the implementation of the Local Industry Participation Plan and Workforce Development management plans for the project, focusing on building capability for specific groups such as youth, women in construction, Aboriginal & Torres Strait Islander, and other underrepresented groups.• Collaborating with Registered Training Organisations (RTOs) and Group Training Organisations (GTOs), community stakeholders, subcontractors, and the client to deliver engagement programs aligned with industry and client requirements.• Strategizing and coordinating program planning with external stakeholders, including private businesses and government agencies, with a particular focus on meeting traineeship and apprenticeship targets.• Reviewing applications for the program to ensure adherence to specific requirements and identifying suitable candidates, while developing customized training programs in collaboration with RTO.• Providing on-site mentoring to clients selected for the program, ensuring their active participation and addressing any challenges they may face.• Demonstrating comprehensive knowledge of the construction industry to ensure alignment with contract requirements and assisting clients in understanding the relevance of the program

• Assess the needs of disadvantaged job seekers and assist them to gain sustainable employment • Service coordination for all Stream A, B and C job seekers, with emphasis on job search and interventions delivered concurrently by the Intervention Team to support timely transition to work.• Preparing and implementing individualized Job Plans and providing employment skills, training, placement and support services.• Conduct initial and scheduled job seeker assessments to determine what level of support is most appropriate to assist job seekers overcome barriers to employment and to facilitate the quickest transition into employment as possible.• Ensure all job seekers have a high quality resume tailored to suit their vocational goals prior to commencing work with the Employment Broker Team• Schedule appointments for Jobseekers and informing them of their compliance obligations• Monitor and review service delivery to ensure all Jobseekers service requirements are being appropriately met• Establish supportive relationships with job seekers to increase job seeker attendance and compliance to their mutual and contractual obligations• Find suitable ongoing employment opportunities for Jobseekers through reverse marketing, cold calling, business development and other avenues available in the local job market. • Actively support, link and encourage clients within Disability Support Services to address their barriers to employment whilst having a high support and focus on gaining employment• Provide follow up contact and support to job seekers once they commence employment (i.e. post placement support)• Ensuring job seekers meet their obligations as outlined under the Social Security Act, for example Work for the Dole.• Manage a caseload, meet contractual guidelines and apply Jobactive Services Standards, Disability Service Standards, Employment Services Code of Practice, Service Guarantee

• Assess the needs of disadvantaged job seekers and assist them to gain sustainable employment• Preparing and implementing individualized Job Plans and providing employment skills, training, placement and support services.• Schedule appointments for Jobseekers and informing them of their compliance obligations• Monitor and review service delivery to ensure all Jobseekers service requirements are being appropriately met• Establish supportive relationships with job seekers to increase job seeker attendance and compliance to their mutual and contractual obligations• Find suitable ongoing employment opportunities for Jobseekers• Provide follow up contact and support to job seekers once they commence employment (i.e. post placement support)• Manage a caseload, meet contractual guidelines and apply Jobactive Services Standards and Quality Assurance Requirements• Ensuring set KPI's are met and sustainable employment outcomes are achieved• Business development, reverse marketing and cold calling to prospective employers