Laura Ivers Email & Phone Number

Dublin, Ie

Dublin, County Dublin, Ireland

Dublin, County Dublin, Ireland

Dublin, Ireland

Responsible for service design and oversight of the end-to-end customer journey for our EMEA Viasat home internet customers. Focused on mapping the customer journey and improving Customer Experience (CX), universally in Viasat, on top of delivering high speed, high capacity satellite broadband services across Europe. Worked with a strong, diverse and international team in all areas of Viasat's divisions from communications to cutting edge satellite technologies, sales and marketing to strategy and operations. We're always finding better ways to connect the world. #WeAreViasat 🛰️🌍

County Dublin, Ireland

Based at Viasat Ireland in Dublin, as part of the Commercial Mobility, Aviation unit. Responsible for service design and delivery of software implementation training services for Viasat’s international aviation customers including Flight Operations teams at Delta Air Lines, Japan Airlines, Malaysia Airlines and Qatar Airways.

Dublin

Supporting product development, customer success, sales and more for AeroDocs aviation document management system.

Dogpatch Labs, Chq Building, Docklands, Dublin

Responsible for community support and engagement for the CoderDojo Foundation, the core team who support the global network of over 1, 500 free CoderDojo computer programming clubs for young people in 63 countries. Responsible for the curation and development of community support content including pedagogy development, community guides and technical learning resources for the CoderDojo community.Participation in communications, event management, public relations, community management and project development. Experience dealing with partnerships and stakeholders, public speaking and public representation at events including Buckingham Palace, Westminster Abbey and Italian Parliament.

Dublin

Responsible for the project management of a Content Management System enabled website, and extensive infographic content, for GrabOne. Use of a combination of Waterfall and Agile methodologies through the entire project lifecycle, including project initiation, project development, project delivery, business liaison/stakeholder management, post implementation review and project close out/handover in March.• Responsible for the management of a team of 8, promoting a positive rapport among the team, encouraging team cohesion and motivation and ensuring that all milestones are achieved within the agreed timeframes. • Responsible for the creation of project plans, project documents, attaining project sign off and management of the team’s collaborative workspace environment including the use of Microsoft Office, Microsoft Project, Trello, Open Proj, Google Docs, Google Drive and Gmail. • Responsible for coordinating and hosting weekly internal and external team meetings to report on progress, engage in ideation and to define tasks for the current sprint. • Responsible for maintaining positive relationships with the client, engaging in regular client meetings and providing them with multiple presentations throughout the project to report on progress.

Ma In Service Design

Master Of Philosophy, Philosophy

Continued Professional Development In Digital Media Production, Advanced Project Management

Bachelor Of Arts (B.A.), Philosophy

Leaving Certificate