Mission-driven professional with a background in youth and community development. Experienced in program & facility operations, launching new programs, services & sites, fundraising and community engagement, strategic plan development and implementation, and identifying systems and technology solutions to build capacity.

Identified, researched and assessed alignment with potential partners and funders. Developed prospect tracking system, managed CRM interface and created reports to communicate progress on KPIs. Designed communications and initiated outreach campaigns to connect with CSR professionals. Managed a portfolio of corporate partners and foundations. Created proposals, pitch decks, progress reports and visuals for collected data to demonstrate organizational impact. Responsible for weekly internal communication to build engagement across the organization and ensure chapters were aware of current events and available resources.

Provided leadership to the chapter operational team (program manager, site coordinators, admin coordinator, data specialists). Responsible for program oversight at 5 locations - staffing, program content and quality, grant compliance, and student safety. Secured, managed and successfully achieved outcomes for three 21st Century Community Learning Center grants. Also responsible for identifying funding sources, writing proposals, connecting with potential partners and identifying opportunities for community collaboration.

Administrative Coordinator, AmeriCorps Program Manager, 21st CCLC Program Manager

Provided consultant services to Seer Analytics and On Target Consulting, LLC. Responsibilities include providing subject matter expertise, creating communication pieces, developing implementation plans and data collection and analysis.

Responsibilities included leading association quality initiatives, establishing and training member service standards and the development of the corporate membership program. I also returned to the field to provide hands on coaching to membership growth in 4 branch locations, including the largest membership branch in the association. In the district I provided oversight to marketing, member engagement strategies and staff training and strategic planning related to membership growth & retention.

Created and implemented association marketing plans; growing membership and increasing community awareness. Provided leadership to the association membership director team - establishing best practices for member satisfaction, engagement, and retention. Supervised marketing department. Managed relationships with marketing vendors, insurance providers, corporate partners, community organizations and government agencies. Integrated technology solutions to support growth and retention – software integration with engagement strategies, mobile technology and digital communication.

Provided guidance and direction to the Membership Cabinet and Aquatic Cabinet, establishing and implementing association standards and best practices in the areas of membership and aquatics.Accountable to strategic plan objectives in the areas of member engagement, water safety and program excellence in aquatics. Provided support to Marketing department and corporate membership program; assisted with plan development and implementation. Served as project manager for the software conversion of our membership database, a complex nine-month process.Developed and implemented a plan for the centralization of membership account transactions, creating and supervising the Centralized Business Office.

Opened the new facility in March of 2001 as Membership & Marketing Director. Became Senior Director and then Associate Executive Director before moving to the association office.