Steer a team of 25 direct and indirect reports specializing in areas of Freight Audit & Payment, Supply Chain, and Freight Contract Review for a trailblazer in the freight audit marketplace. Report directly to the Chief Executive Officer. Collaborate with Executive team to devise and execute strategy to drive revenues and bottom-line profitability. Manage and develop Operations team, conduct performance reviews, and mentor staff through monthly one-on-one meetings. Manage $1.3M annual operating budget. Participate in developing and executing strategic direction, long-range plans, annual plans, annual budgets, objectives, and projections. Create and maintain training documents, including operations manual and standard operating procedures. Manage service levels with all modes of transportation service use by carriers encompassing TL/LTL, air, parcel, and ocean with freight forwarders and brokers. Process 50M+ transactions annually between paper and EDI. Key contributions:Implemented credit card rebate payment program to successfully drive top-line revenue stream, adding $500K in annual revenues.Partnered with HR to write job descriptions and identify candidates for hire, with a goal of enhancing employee retention; successfully maintained lower turnover rate vs. industry standard.Worked with Data Scientist team to create business intelligence dashboards and KPI visual to manage all activities of company operations.Took part in strategic planning sessions, prepared presentations, and provided outcome reports on service goals and targets.Led annual Soc 1 audit and description of controls; and ensured alignment with company goals and objectives.Assisted in identifying business development opportunities, ROI, Business Intelligence (BI), Requests for Information (RFI), and Requests for Pricing (RFP); managed $1.1.4B carrier spend.

Directed a team of 35 direct reports tasked with supporting operational growth and compliance. Collaborated with customers to define special processes; designed and translated customer need to various department heads.Spearheaded new customer onboarding process, including freight contract audit and payment for 50M transactions annually.Maintained budget responsibility, including preparation of annual operations budget and forecasts.Provided ongoing operational process analysis; identified and resolved operational issues and constraints.Managed team to understand freight rate contracts and various industry standards related to freight payment.

Managed and trained a team of 16 auditors; developed schedules and assigned daily workflows. Applied detailed knowledge of accounts payable, bill preparation, and allocation.Designed and implemented operational training procedures.Analyzed and reconciled customers freight rate contracts to applicable freight bills.Demonstrated deep knowledge and practice of transportation management and best practices.