Laura Jackson Email and Phone Number
Laura Jackson work email
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Laura Jackson personal email
With over 14 years of work experience in various customer-facing roles, I am a passionate and skilled Sr Global Technical Account Manager at UKG (Ultimate Kronos Group), a leading provider of cloud-based human capital management solutions. I hold a Fundamental Payroll Certification (FPC), and I have expertise in using tools such as Salesforce, Slack, JIRA, and SQL to manage and support a large and complex book of customers. My mission is to provide proactive insight and maximize the value of our clients' investments with UKG, and to align with the company's vision of improving the lives of millions of people around the world.In my current role, I serve as the key point of contact for our customers, and I am responsible for discussing with them the functionality and optimization of UKG Pro, a comprehensive platform that delivers payroll, HR, talent, and time solutions. I also provide advocacy for customers on technical questions and asks, and I work collaboratively and network with internal teams to effectively resolve issues and ensure full communication and satisfaction. I leverage my attention to detail, analytical skills, and team building abilities to deliver high-quality service and results to our customers.
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Sr Global Technical Account ManagerUkg (Ultimate Kronos Group) Aug 2017 - PresentGreater Atlanta Area• Successfully manage and support large and complex book of customers and serve as their key point of contact • Responsible for providing proactive insight and maximize the value of our clients' investments with UKG• Utilized internal tools such as Salesforce, Slack, JIRA and SQL to track trends, manage escalations, and build client relationships• Discuss with customers functionality and encourage optimization within UKG Pro to ensure retention of customers• Provide advocacy for customers on technical questions and asks to ensure client satisfaction• Work collaboratively and network with internal teams to effectively resolve questions, ensure full communication is provided to the customer and to review all impacts for a holistic service experience• Prepare regular updates on service asks to customers via weekly or bi-weekly calls• Provide proactive and timely written and verbal communication to customers on key events• Serve as a mentor for a new team members and provide experience and guidance to achieve team goals• Develops team policies, procedures, and techniques.• Previous Roles at UKG: Solutions Support Specialist I &II, Core Specialist I &II, Rapid Response I &II (received promotions within UKG on a regular basis) -
BankerWells Fargo Dec 2013 - Mar 2016 -
ManagerCvs Caremark Corporation Apr 2007 - Mar 2012
Laura Jackson Skills
Laura Jackson Education Details
Frequently Asked Questions about Laura Jackson
What company does Laura Jackson work for?
Laura Jackson works for Ukg (Ultimate Kronos Group)
What is Laura Jackson's role at the current company?
Laura Jackson's current role is Sr Global Technical Account Manager @ UKG | FPC.
What is Laura Jackson's email address?
Laura Jackson's email address is la****@****eau.com
What schools did Laura Jackson attend?
Laura Jackson attended Kennesaw State University.
What skills is Laura Jackson known for?
Laura Jackson has skills like Microsoft Office, Public Speaking, Customer Service, Leadership, Powerpoint, Social Media, Community Outreach, Training, Management, Teaching, Sales, Social Media Marketing.
Who are Laura Jackson's colleagues?
Laura Jackson's colleagues are Vivek Kumar, Joanne Miles, Tanya Tiwari, Ian Harris, Rupinder Kaur, Neetika Vats, Lexi Mcdowall.
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4wellmark.com, wellmark.com, wellmark.com, wellmark.com3 +151537XXXXX
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Laura Jackson
Senior Program Manager, Global Privacy And Data Protection Program At MedtronicGreater Minneapolis-St. Paul Area2medtronic.com, medtronic.com -
3linqia.com, treetgroup.com, iscmotorsports.com1 (386) 2XXXXXXX
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Laura Jackson
Denver, Co3gmail.com, cardinalsolutions.com, agentsync.io1 +151398XXXXX
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