Staff management, staff of 24 employees- Manage customer service and satisfaction- Lead the Inbound & Shipping, Digital Experience and Click & Collect departments- Monthly KPI’s report- Inventory control and maintain 99% reliability on modules- Maintain effective and efficient communication with other departments including sales, credit, transportation and other channels to support the customer.- Manage, coordinate, and manage the timely delivery of customer orders through remote sales channels.- Manage solutions to incidents related to customer purchases in any of our sales channels.- Negotiation with external Marketplace suppliers- Coordinate shopping online, only to pick up purchases in-store

• Customer Service• Business management• Maintain store image and advertising• Cash court• Inventories• Purchase of goods• Non-productive material purchase• Selection and personnel management• Basic course of assembly of jewelry

• Visits to different stores located in Mexico City, Monterrey and Guadalajara.• Monitor Sales on stores• Monitor of Staff (uniforms, presentation, achievement of goals) • Visual Marketing in stores• Inventory• Shopping by season• Transfers between stores• Customer Services• Sales• Interview with applicants.