Oversee operations and liaison between the owners of the market research company and 14 satellite offices employing 200. Lead the planning, implementation, and analysis of 200 studies per month for Fortune 100 companies, small businesses, and everything in between. Manage Human Resources initiatives, including payroll, employee benefits, new employee onboarding, and training.

Conducted over-the-phone surveys to provide client brands with feedback, trends, and competitive analysis for new products, services, and products in-development. Managed database of 500K contacts nationwide and implemented initiatives that enabled consumers to provide feedback on subjects and categories that affect them the most. Provided exemplary customer service and general office administration including Accounting, IT, and computer and phone support/repair.