Services include C-Suite consulting, on business strategy and operations, operational excellence, process re-engineering and improvement, change management and organizational design.

General manager and owner driving adoption, adherence, and improvements to the product management framework, including tools, process, stakeholder management, and data performance reporting (KPI's) across 6 global regions. Hired, onboarded, and upskilled the high-performing product lifecycle management (PMO) and twenty-five member (matrix) Tiger Team. Focused on providing agile, repeatable end-to-end process that de-risks product development, embeds customer centricity and accelerates speed to revenue.Select Achievements:✔ Improved global customer focus and commercial readiness by mentoring and training 300+ product managers and 15 customer-facing program members on lean product management process steps, tools, strategic roadmaps linked to investment, data driven decisions and KPIs.✔Reduced tasks in earlier phases (frame, concept, prototype) 40% by co-leading enterprise-wide strategic initiative streamlining the global product management framework.✔Influenced performance and program scorecards by introducing, implementing and tracking 4 critical product management KPIs across 15 customer-facing programs.

Managed and championed product management framework, tools and data reporting (data privacy, product KPIs, organization OKRs) across 6 global regions. Accountable for solving internal and external customer needs by managing overall coordination, status reporting, financials, schedules and stability of project and function-oriented work. Acted as the global product manager and owner of the Boingo Wi-Fi for cardholders’ product across Consumer Loyalty with full P&L responsibility. Leveraged internal data and managed external vendor to provide this highly valued, global connectivity benefit for affluent cardholder portfolios. Select Achievements:✔Launched a new benefit for affluent cardholders by delivering 24 by 7 access to Boingo’s 1+ million premium-quality, high-speed global hotspots, enabling on-demand connectivity worldwide at no added cost to cardholders.✔Ensured end-to-end product readiness by developing comprehensive processes and tools driving the strategy to evaluate, improve product maturity and optimize operational efficiencies.✔Enhanced customer experience and reduced risk and performance issues by creating a strategic standardized roadmap and developing the process and tools governing product enhancements.Increased understanding of the strategic roadmap by training and coaching 35+ consumer loyalty and marketing services global and regional product managers. ✔Improved the operating model, driving synergies and efficiencies, by reassessing and identifying opportunities in roles and activities across 10+ product and service functions.

Managed the head of Loyalty's strategic agenda, priorities and deliverables, including ongoing planning processes, stakeholder engagements, operational necessities and data reporting across the organization. Served as strategic advisor to the group executive conducting research, developing presentations, speaker notes and other management communications. Influenced and maintained cross-departmental relationships and balanced priorities. Provided oversight and guidance to projects of high importance.Select Achievements:✔Led strategic and ongoing planning processes to grow the business revenue to $1B.✔Defined, established, and managed operating cadence, which centralized tracking of all project plans and dependencies and reprioritized resources.✔Developed and implemented a risk management framework and database to monitor corrective actions plans, resolve issues, and accept or mitigate risks. ✔Fostered and facilitated a culture of diversity, inclusion, collaboration, and innovation across the region through the nomination of numerous employees through the "Recognizing You" program.

First ever female senior executive leader in the Missouri National Guard working directly for the commanding 2-Star General, and Governor of the State of Missouri. Oversaw the professional development, welfare, quality-of-life issues, readiness, training, and proper utilization of the 10,000+ military and civilian personnel.Represented the Missouri National Guard at the national level as the Area VI Enlisted Field Advisory Council member improving the lives and mission capabilities of 94,000 enlisted Air Guardsmen by lobbying for solutions, changes and other policy actions that impact the enlisted men and women.Stood up and organized the first Women’s Mentorship Council for the Missouri Air National Guard, of which I served as the Chairwoman. https://www.kfvs12.com/story/27288094/missouri-air-national-guard-launches-mentorship-program/Performed Chief of Staff (COS) responsibilities for General Officers

Directed and supervised all military police forces on Lambert Air National Guard Base (including all unit operations, manpower, standards, and evaluations). Monitored all unit functions and provided direct feedback on the status of all security force operations, personnel, and programs. Also held organization leadership positions including First Sergeant and NCOIC of Training and Resources. Reported to the commander.Deployed in support of Operation(s) Noble Eagle, Southern Watch, Enduring Freedom and Iraqi Freedom.

Active Duty

Managed a team of 2 employees and 4 consultants with overall responsibility for all aspects of strategy, development, and implementation of Audit, Compliance, and Risk Management programs and processes for the Cardholder Solutions (CS) business unit. Responsible for regulatory oversight and monitoring compliance of corporate policies and procedures ensuring CS was operating in a compliant manner. Managed the P&L for all Compliance and Risk Management programs, contracts and RFP reviews, and assisted with Strategic Sourcing and Management Reporting functions.

Hired as an employee into the consumer loyalty and rewards Division as a product owner for the Mastercard Rewards System (MRS). Responsible for delivering Rewards products and programs to customers worldwide. This included charting the future direction (strategy), adding new epics, features, supporting go-to-market and execution, vendor management and training, gathering customer feedback, measuring performance, launching product enhancements, and resolving customer issues.

Hired as a Consultant in Operations & Technology as the program lead of the MyIdentity Program; led multiple business analysts and technical resources within Mastercard to successfully develop and implement this self-service access management tool that enabled access tracking and provisioning.

Responsible for the management and supervision of Systems Analysts, Programmers, Developers, and Testers to develop and implement technical and process solutions for financial advisors (FA's) and complex business and industry needs on large scale projects. Mentored, coached, and provided guidance to both experienced and inexperienced IT program and project managers. Managed, developed, and implemented products and standardized development processes for the Information Technology Department. Trained hundreds of FA's on desktop financial applications.

Design, develop, and deliver financial and computer applications to AG Edwards' Financial Advisors