Planned and directed all restaurant operations with annual sales of $3 million. Demonstrated leadership and time management skills to successfully lead a team of fifty employees. Controlled labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control. Built the company’s online presence by regularly posting on social media platforms. Planned and organized events, collaborated on coming up with new promotions to increase customer traffic and sales. Developed customer relationships and grew repeat business by collecting feedback, evaluating and improving food, beverage, and service offerings.Key Accomplishments:- Developed and implemented a new standardized employee training program- Consistently grew sales year over year- Reduced employee turnover and increased the number of returning seasonal re-hires- Coordinated and planned numerous charitable and promotional events- Sought out and trained management talent for newly opening sister locations contributing to the success of new locations- Developed rebranding strategies to stay current and to stay ahead of the competition- Developed a customer appreciation program- Grew repeat business by implementing personalized service

Managed and oversaw a team of fifteen employees, built team culture using my collaborative skills. Gathered customer feedback to ensure utmost guest satisfaction. Used customer service skills and intuitive ability to anticipate client needs, build relationships, and grow clientele. Trained and coached a large amount of staff in a short period of time for a newly opening sister location. Analyzed and implemented strategies to increase volume and sales. Developed customer service and experience standards of practice.

Researched market conditionsGathered and analyzed statistical data Priced and marketed propertiesCreated marketing materials such as brochures, postcards and visual toursWrote and submitted contracts