Laura Larson is a Senior Technical Writer at Western Union. She possess expertise in online help, framemaker, software documentation, technical documentation, technical communication and 16 more skills. Colleagues describe her as "Laura is the gem on the team! Laura has a lot of knowledge about instructional design. When she dives into a task, Laura sees every corner precisely and does not leave anything out. Laura has strong attention to details and goes for perfection. When the team struggles with technology, Laura is the first one to step in and solve the problems. I worked with Laura for only 2 years, but the quality of her work is outstanding. She is passionate about what she is doing. Laura is a wonderful… Show more" and "We are only as good as our team members and I was fortunate to have Laura on my team. Laura has a wealth of knowledge in instructional design and technology. Laura helped to create and maintain over 6,500 knowledge articles and our training guides to support over 16 contact centers around the world. She was also responsible for creating Standard Work Job Aids that simplified common call types to help reduce average handle time and improve CSAT. In addition she trained others to help… Show more"