Laura Llorente Email & Phone Number

Amsterdam, Holanda Septentrional, Países Bajos

As an implementation manager I- Lead the end-to-end implementation of tailored client solutions, leveraging Scrum methodologies to ensure timely delivery and optimal performance.- Act as a Product Owner during implementation projects, defining and prioritizing requirements in alignment with client needs and business goals.- Collaborate with cross-functional teams, including engineering, operations and business developments, to refine backlogs, streamline workflows, and deliver value-driven results.- Conduct backlog grooming sessions and sprint planning to maintain a clear focus on project objectives and maximize team efficiency.- Analyze client needs to design and execute innovative strategies that align with their business objectives.- Identify opportunities for process improvements, contributing to operational excellence and client satisfaction.- Monitor project milestones, risks, and deliverables, ensuring adherence to deadlines and quality standards.

Dublin

As a technical account manager, I provide dedicated technical managed services for our largest enterprise clients to run and proactively improve their brand, employee, and customer experience programs through the Qualtrics platform. * This includes scoping and managing custom client engineering projects and customer advocacy, where I drive development and innovation in our products through realized client business use cases and opportunities.

Dublin

As the Spanish and Employee Experience Team Lead for the EMEA Product Specialist team, my responsibilities included managing and improving the performance of a team of 5+ Product Specialists. Additionally, this role consisted of training new Product Specialists and maintaining internal training documentation. I also performed technical consulting for the Qualtrics platform, the leading Experience Management software.My other duties in this role include the following:- Training clients and communicating complex solutions to technical problems- Troubleshooting and testing processes to discover gaps in product functionality and client needs- Liaising with other departments (sales, customer success, product engineering) to ensure client satisfaction

Bilbao-Bilbo, País Vasco / Euskadi, España

Donostia-San Sebastián, España

Business Administration And Computer Science, Business Administration And Management, General

École D'Été En Français Des Affaires, Business Administration And Management, General

English C1 Summer Course